We installed Jira during the last 2 weeks. I've worked with Jira for years and it is a trusted system. After we performed an upgrade + adding Jira Service Desk & other (verified) plug-ins we started getting stuck. We would try to perform an action like Create/Status Transition and the spinner would simply get stuck to a point where we have to restart the service in order to go back to work. Unfortunately, this is happening a lot, to a point where I can relocate my team from Asana to Jira. Needless to say, this is happening on all stations and users.
Help me Obi one, you're my only hope
Did you find a fix? I have the same kind of issue on my side as well. Is it a browser related issue or a JIRA issue, or both?
I had read that Is anyone else having trouble using JIRA with Chrome?
But it clearing the Chrome cache does not seem to work.
I don't know if maybe we are having the same issue?
I haven't found any way to solve this, and it feels like once more time passes, more stuff stops working.
Do you use a redirector (Jakarta, or ARR)?
nope, none of those
it seems it happens on specific actions.
to my understanding, ususaly because there is a conflict in a permission scheme when it comes to transitions/actions.
in our case we found that while a transition/action was limited to a specific group via condition, the group iteself didn't have the right permission to perform it, thus going into an endless loop
Following those links & steps solved this precise issue you are experiencing for me.
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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