Issue prioritising the backlog

[Ryan Jones]

When I right click on an issue so I can move it to the top of my backlog, then refresh the page, the same issue reverts back to the bottom of the backlog.

[Trudy Claspill]

Hello @Ryan Jones 

Are you working with a Kanban board or a Scrum board?

Are you working with a Team Managed project or a Company Managed project?

I see another user mentioned this problem yesterday, but there were no responses on the thread when I checked just now.

https://community.atlassian.com/t5/Jira-Software-questions/Anyone-else-experiencing-backlog-items-not-staying-on-top-of/qaq-p/2348168

[Rachel Gonzales]

@Ryan Jones  exact same thing started happening to me yesterday.  I even drug the story manually up and it still came back down to the bottom

[Trudy Claspill]

Since you both are on paid subscription plans I recommend that you open tickets directly with Atlassian Support at

https://support.atlassian.com/contact/#/