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Issue prioritising the backlog

Ryan Jones
Ryan Jones May 03, 2023

When I right click on an issue so I can move it to the top of my backlog, then refresh the page, the same issue reverts back to the bottom of the backlog.

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Trudy Claspill
Trudy Claspill
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May 03, 2023 • edited

Hello @Ryan Jones 

Are you working with a Kanban board or a Scrum board?

Are you working with a Team Managed project or a Company Managed project?

I see another user mentioned this problem yesterday, but there were no responses on the thread when I checked just now.

https://community.atlassian.com/t5/Jira-Software-questions/Anyone-else-experiencing-backlog-items-not-staying-on-top-of/qaq-p/2348168

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Rachel Gonzales
Rachel Gonzales May 03, 2023

@Ryan Jones  exact same thing started happening to me yesterday.  I even drug the story manually up and it still came back down to the bottom

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Trudy Claspill
Trudy Claspill
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 03, 2023

Since you both are on paid subscription plans I recommend that you open tickets directly with Atlassian Support at

https://support.atlassian.com/contact/#/

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