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Issue prioritising the backlog

When I right click on an issue so I can move it to the top of my backlog, then refresh the page, the same issue reverts back to the bottom of the backlog.

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 03, 2023 • edited

Hello @Ryan Jones 

Are you working with a Kanban board or a Scrum board?

Are you working with a Team Managed project or a Company Managed project?

I see another user mentioned this problem yesterday, but there were no responses on the thread when I checked just now.

https://community.atlassian.com/t5/Jira-Software-questions/Anyone-else-experiencing-backlog-items-not-staying-on-top-of/qaq-p/2348168

@Ryan Jones  exact same thing started happening to me yesterday.  I even drug the story manually up and it still came back down to the bottom

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 03, 2023

Since you both are on paid subscription plans I recommend that you open tickets directly with Atlassian Support at

https://support.atlassian.com/contact/#/

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