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Anyone else experiencing backlog items not staying on top of backlog if selected to move to top?

Rachel Gonzales
Rachel Gonzales May 02, 2023

I'm selecting "Send to Top of Backlog" and my stories move up but are not staying there.  If my screen refreshes, the stories move back down to the bottom of the backlog.  Just started occurring today.

 

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Ryan Jones
Ryan Jones May 04, 2023

The issue has gone now and it's working as before, might have been a bug in Jira.

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Trudy Claspill
Trudy Claspill
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May 03, 2023

Hello @Rachel Gonzales 

Are you working with a Kanban board or a Scrum board?

Are you working with a Team Managed project or a Company Managed project?

I see another user mentioned this problem today.

https://community.atlassian.com/t5/Jira-Software-questions/Issue-prioritising-the-backlog/qaq-p/2348810

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Rachel Gonzales
Rachel Gonzales May 03, 2023

@Trudy Claspill  it's a scrum board and not sure I know if it's team managed or company managed - where would I see this?

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Trudy Claspill
Trudy Claspill
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May 03, 2023

That information is shown at the bottom of the navigation panel on the left.

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Rachel Gonzales
Rachel Gonzales May 03, 2023

@Trudy Claspill it's a company managed project

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Trudy Claspill
Trudy Claspill
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May 04, 2023

Hello Rachel.

I am not able to reproduce the problem today. Is it still occurring for you?

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Rachel Gonzales
Rachel Gonzales May 04, 2023

apparently it's working again but haven't had a chance to really test - sounds like it was a bug based on another user answer and experience

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