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How to terminate trial periods and force start the paid plan?

VNG-LEAH
VNG-LEAH
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April 26, 2024

After inputting the payment method to upgrade the plan, the trial period is still ongoing, which makes me unable to send massive notifications right away, please help!

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Ashish Gupta
Ashish Gupta
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 26, 2024

Hello @VNG-LEAH

Good Day! Thank you for reaching out to Atlassian Community.

The notification limit is in place to prevent SPAM. As you have already updated the payment method, you may reach out to the support team, who can assist with the email notification limit removal. 

You may reach out to the support team through https://support.atlassian.com/contact.

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VNG-LEAH
VNG-LEAH
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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April 26, 2024

I already reach out to the support team, please help proceed my ticket. Thank you for your support

GROWTH-54108 Purchasing and Licensing Request: Purchase from trial

 

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Jira
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