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How to revert the 'Resolution Screen' back to the original value



Within Jira, when we transition the issue to 'Closed' we have a screen where we can fill in the 'Resolution' field. 


If I transition it back to 'To Do' how do I reset the resolution field so that its blank again?


Thank you!



4 answers

1 accepted


Note that resolution is required whenever it is shown on a screen so to remove it you need to run a post function as described in the attached link. (The approach is the same for both server and cloud)

1 vote
Olga Videc Community Leader Mar 29, 2021

Hello @Hoc 

You need to edit your workflow

On-screen from Closed -> To Do 

  1. Add a post-function
    1. Update Issue Field  -> Resolution -> None

BR, Olga

Resolution is not a custom field and operates a little differently.  It certainly was NOT possible to do this via automation previously. See and I'm not sure that has changed.

Hi Everyone,

Thanks for that. I managed to get that working.


I also found this and supposedly you're able to do it through automation.


Is that correct? I however am not able to get it working yet.


Id like to try if possible. Thanks!

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