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How to revert the 'Resolution Screen' back to the original value

Hello, 

 

Within Jira, when we transition the issue to 'Closed' we have a screen where we can fill in the 'Resolution' field. 

 

If I transition it back to 'To Do' how do I reset the resolution field so that its blank again?

Snip20210329_286.pngSnip20210329_287.png

Thank you!

 

 

4 answers

1 accepted

See: https://confluence.atlassian.com/jirakb/clear-the-resolution-field-when-an-issue-is-reopened-in-jira-server-648381467.html

Note that resolution is required whenever it is shown on a screen so to remove it you need to run a post function as described in the attached link. (The approach is the same for both server and cloud)

1 vote
Olga Videc Community Leader Mar 29, 2021

Hello @Hoc 

You need to edit your workflow

On-screen from Closed -> To Do 

  1. Add a post-function
    1. Update Issue Field  -> Resolution -> None

BR, Olga

Resolution is not a custom field and operates a little differently.  It certainly was NOT possible to do this via automation previously. See https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-can-I-clear-the-Resolution-field-in-Jira-Automation/qaq-p/1106724 and I'm not sure that has changed.

Hi Everyone,

Thanks for that. I managed to get that working.

 

I also found this and supposedly you're able to do it through automation. 

 

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Set-custom-field-to-empty-in-automation/qaq-p/1327710#U1649948

 

Is that correct? I however am not able to get it working yet.

 

Id like to try if possible. Thanks!

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