Set custom field to empty in automation

[Iona Collins]

I'm having some difficulty clearing a custom field in automation.

When I set it to clear as follows, it isn't changed:

The same with trying in the additional fields (one at a time):

{
    "update" : {
        "TmpField" : [{"set":"" }]
    }
}

{ "fields" : {
        "TmpField" : null
    }
}


{ "fields" : {
        "TmpField" : ""
    }
}

Among other things. I can set it to a new value, and even to things I wouldn't expect a single line field to accept such as "\n" 

I'd prefer not to use a transition post function (as this is intended to be cleared when transitioning from a status and there are various destination statuses) but that's seeming like my only option.

Any thoughts on how to clear this field using automation?

[John Funk · Accepted solution]

Hi Iona,

What does the log tell you when it fires but doesn't clear the value?

[Iona Collins]

Kia ora John

It said "Issues edited successfully [ISSUE KEY]"

I've just tried deleting and remaking the custom field and it works with the new one, so I'm not sure what was happening with it before.

[John Funk]

Sounds good - glad you are up and running again.  :-)

[Rodolfo Romero]

I learned that you can access this end point in the REST API to know what operations are available for each custom field.

https://<your_company_name>.atlassian.net/rest/api/3/issue/<issue_key>/editmeta

I used this for the "flagged" field and it worked for me.

{"update":{"flagged":[{"remove": {"value": "Impediment"}}]}}

[Hoc]

Hello,

Im trying to cleat the 'Resolution' field on my end. Doesn't look like mine is working properly. 

This is what I've got. Would you be able to help?

Thanks!

[John Funk]

Hi Hoc - it is always better to create new questions in the community than to add to old ones. Please post a new question so more people will see it, and we can answer your questions in the new. Thanks!

[Kai Sören Becker]

Had the same issue recently. To clear an insight field using automation you need the following json:

{
     "update" : {
           "customfield_xxxxx" : [{"set": []}]
      }
}

As Insight fields are stored as an array, you need to populate the field with an empty array.