We are implementing Service Desk and would like to have incoming emails create new customers (that do not need a JIRA license, not new users (which DO require a JIRA license).
In the mail handler, I only see a check-box to create new users when receiving emails from unknown addresses.
How can I configure my JIRA Service Desk to create a new customer account for emails received from unfamiliar accounts?
Hello @Graham Martin this documentation should help you achieve what you need.
Feel free to ask if you have doubts about it
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