Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to have Jira Service Desk create a customer (not user) via email?

Graham Martin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 19, 2021

We are implementing Service Desk and would like to have incoming emails create new customers (that do not need a JIRA license, not new users (which DO require a JIRA license).

In the mail handler, I only see a check-box to create new users when receiving emails from unknown addresses.

How can I configure my JIRA Service Desk to create a new customer account for emails received from unfamiliar accounts?

Thanks!

 

 

1 answer

0 votes
Hernan Halabi - Elite IT Consulting Group
Community Champion
April 19, 2021

Suggest an answer

Log in or Sign up to answer