How to have Jira Service Desk create a customer (not user) via email?

Graham Martin April 19, 2021

We are implementing Service Desk and would like to have incoming emails create new customers (that do not need a JIRA license, not new users (which DO require a JIRA license).

In the mail handler, I only see a check-box to create new users when receiving emails from unknown addresses.

How can I configure my JIRA Service Desk to create a new customer account for emails received from unfamiliar accounts?

Thanks!

 

 

1 answer

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Hernan Halabi - Elite IT Consulting Group
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April 19, 2021

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