How to edit Screen when Resolving tickets?

Jayven Khoonsirivong March 1, 2024

What screen is this under? I did see a jira resolve screen in our instance but only had a few fields that does not correspond to this pop up when closing our tickets. Im looking to remove and edit some fields to show up on this screen.

Screenshot 2024-03-01 092911.png

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Trudy Claspill
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March 1, 2024

Hello @Jayven Khoonsirivong 

You will need to examine the Workflow that applies to that issue type in that project. In the Workflow find the transition named Resolved. Look at the details of that transition to find the screen that is being shown in that transition.


Screenshot 2024-03-01 at 12.08.36 PM.png


If you do not see all the fields on the specified screen that you are seeing in the pop-up, please provide a screen image showing that screen's configuration and tell us specifically which fields you are trying to remove.

Jayven Khoonsirivong March 1, 2024

Found it! Thanks for pointing it out. Yes looks like the pieces I would like to edit are system fields, so Ill need to look into this, but glad I found the corresponding screen!Screenshot 2024-03-01 122849.png

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