Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to add or change Organization ID

I am integrating our Jira help desk with a CSM tool that will compile all customer tickets. In order for me to sync all the data in this CSM tool, the Organization profiles must have a unique identifier ID. This same ID we use across all platforms. I am having a hard time figuring out how to either add an ID to each organization or if possible change the ID I see in the Network response. 



1 answer

0 votes

Organisations do not have a field you could store an ID on, and the internal ID generated by Jira is a simple sequential one that you cannot control or edit.

You'll need to build some form of mapping outside of Jira, or write an app that can map your ID to the Jira one internally and report it back to the things that call for it.

Hello Nic, do you have any idea on how we could get access to this internal ID that is generated by Jira?

I would like to be able to extract the Organization's id in a Jira Automation Rule if that is possible.

Thank you very much!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

1,467 views 11 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you