I am integrating our Jira help desk with a CSM tool that will compile all customer tickets. In order for me to sync all the data in this CSM tool, the Organization profiles must have a unique identifier ID. This same ID we use across all platforms. I am having a hard time figuring out how to either add an ID to each organization or if possible change the ID I see in the Network response.
Organisations do not have a field you could store an ID on, and the internal ID generated by Jira is a simple sequential one that you cannot control or edit.
You'll need to build some form of mapping outside of Jira, or write an app that can map your ID to the Jira one internally and report it back to the things that call for it.
👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...
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