How can i resolve my linked issues

Adrian Criado July 19, 2019

Hi

I need to resolve some issues linked to a "mother issue" when I set that "mother issue" in the status "Resolved".

The problem appears when some of the "children issues" are "in progress" or "open" the automation doesnt work.

My workflow: open > in progress > resolved

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Fadoua
Community Leader
Community Leader
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July 20, 2019

@Adrian Criado 

What automation do you have? 

  • Is it a script?
  • Is it by using a plugin?
  • What is the behavior expected?

Also when you say "Mother Issue" do you mean Sub-Tasks?

Best

Fadoua

Adrian Criado July 22, 2019

@Fadoua 

I mean that I need to resolve some linked issues when I manually resolve the issue that they are linked to.

Im using the default automation software on jira.

Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2019

Closing automatically issues can be done between parent and child tickets.

I never read anywhere it can be done with linked issues @Adrian Criado .

Let me tag an Atlassian Engineer @Daniel Eads who can correct me if I am wrong.

Best,

Fadoua

Adrian Criado July 23, 2019

@Fadoua 

I've just realised how to do it and it works perfectly with Automation, when a linked issue is transitioned, the other linked issues take the same status. Thanks.

Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2019

Thank you so much for sharing the solution @Adrian Criado ! When you say default Automation you mean without using a plugin?

Thank you for accepting my answer even though you found the solution yourself.

Best,

Fadoua

Like Adrian Criado likes this
Mike Brink February 20, 2024

@Adrian Criado I have the same question. Do you mind sharing your solution? Thanks

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