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Convert every email inquiry to JIRA ticket

Edited

All the emails received on test@zyz.com should get converted into JIRA tickets in and linked to an epic

Let me know if we can achieve it by using JIRA APIs or any other possible ways.

1 answer

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John Funk Community Leader May 04, 2020

Thanks for the reply, I will check the mentioned links.

By using the above URL, I could able to configure it.

But can we achieve the same kind of functionality by using the Jira API?

John Funk Community Leader May 11, 2020

Not sure about the API - I have not connected it to email - sorry. 

I am having an issue where not all are getting converted to tickets? Is there a way of fixing this?

@Laura Luengas Paez - I have followed the following approach to achieve this feature.

  • I have used Gmail APIs to read the emails from the inbox.
    • Feting subject, body, and from attributes from the inbox. 
  • Then I am creating Jira ticket by using JIRA APIs.

Please let me know if you are also following the above approach and facing any issues. 

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