I have two questions - we start using JIRA Software for cloud and JIRA Service Desk (cloud too).
1. Assuming I have cloud -based JSD and I want my customers to send emails which will be converted to tickets in our system. How to do it? A URL to the relevant article will be highly appreciated
2. Assuming we use JIRA Software on cloud and we want to let our users to send emails that will be converted to issues - how to do so? Does any plugin required? We want to let JIRA users or even non-jira users to open issues in that way.
1. You can read about mail setup for customers here
2. You would need to setup a mail handler. You can read more here
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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