Convert emails to Issues and Tickets

Hi all,

I have two questions - we start using JIRA Software for cloud and JIRA Service Desk (cloud too).

1. Assuming I have cloud -based JSD and I want my customers to send emails which will be converted to tickets in our system. How to do it? A URL to the relevant article will be highly appreciated


2. Assuming we use JIRA Software on cloud and we want to let our users to send emails that will be converted to issues - how to do so? Does any plugin required? We want to let JIRA users or even non-jira users to open issues in that way.


Thank you


1 answer

1 accepted

This widget could not be displayed.
Alexey Matveev Community Champion Jan 15, 2018

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

259 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you