Can't import CSV file - user does not exist

[Shelley.Loethen]

I'm a new Jira user and new to this type of software. However, I've successfully created a project board where issues populate from a CSV import and my team is using it.

I'm trying to import issues into another board with a set of users that is different from my working board. When validating the CSV file before importing, I'm getting a message that says the user in the field I'm mapping to the Jira Assignee field does not exist.  That user is me!  

I have checked every permission I can find, but can't figure out why this isn't working. Help!

Because this is a brand new world for me and I'm not a software developer, the most direct instructions you can give me to fix this will be greatly appreciated!

[Mike Reaves · Accepted solution]

You need to use the Account ID, per: https://community.atlassian.com/t5/Jira-questions/CSV-import-User-not-recognised/qaq-p/1166348

[Bill Sheboy]

Hi @Shelley.Loethen 

Welcome to the community!

This issue was apparently fixed in Sept 2019, and maybe it has re-appeared.  Please see this ticket for the workaround:

https://jira.atlassian.com/browse/JRACLOUD-72811

And, if you are still having the issue, please consider submitting a new defect to Atlassian.

Best regards,

Bill