Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,196
Community Members
 
Community Events
168
Community Groups

Automation for Jira - sending emails with

Hi Atlassian community, 

is it possible - using app automation for jira - to send email with issues button URL  - 

transition URL - when user in email click this URL issue moved on another status ... 

 

best regards

Giorgi Tsitsvidze

4 answers

1 accepted

1 vote
John Funk Community Leader Dec 03, 2020

Hi Giorgi - You would have to change a value or add a link or something like that to trigger the rule. 

Can you give us an exact scenario that you are wanting to do and what you expect to happen? 

1 vote
Jack Brickey Community Leader Dec 03, 2020

There isn’t any trigger that occurs from a user clicking on a field. Maybe there is a different way to achieve your actual end goal rather than the suggested implementation here. 

0 votes
Daniel Ebers Community Leader Dec 06, 2020

That rings a bell.

I came across a use case like this but it requires an App - Enterprise Message Handler

An user can send in a mail using a directive like:
@workflow=Close
to trigger a workflow transition (which is = moving to a different status) named "Close".

Of course, it has to be valid for this specific workflow, ready & working - using this App is it doable via mail, yes.

If you want to send the other direction - presenting the user this specific option you would have to adjust the mail a bit.
Yes, and in the end it is not a link but a directive.

I do not know if this is a feasible option for you but I wanted to mention it anyway.

Here is some documentation.
https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/33357890/Use+Directives

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

5,055 views 18 32
Read article

Atlassian Community Events