Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Jira - sending emails with

Hi Atlassian community, 

is it possible - using app automation for jira - to send email with issues button URL  - 

transition URL - when user in email click this URL issue moved on another status ... 

 

best regards

Giorgi Tsitsvidze

3 answers

1 vote
John Funk Community Leader Dec 03, 2020

Hi Giorgi - You would have to change a value or add a link or something like that to trigger the rule. 

Can you give us an exact scenario that you are wanting to do and what you expect to happen? 

1 vote
Jack Brickey Community Leader Dec 03, 2020

There isn’t any trigger that occurs from a user clicking on a field. Maybe there is a different way to achieve your actual end goal rather than the suggested implementation here. 

0 votes
Daniel Ebers Community Leader Dec 06, 2020

That rings a bell.

I came across a use case like this but it requires an App - Enterprise Message Handler

An user can send in a mail using a directive like:
@workflow=Close
to trigger a workflow transition (which is = moving to a different status) named "Close".

Of course, it has to be valid for this specific workflow, ready & working - using this App is it doable via mail, yes.

If you want to send the other direction - presenting the user this specific option you would have to adjust the mail a bit.
Yes, and in the end it is not a link but a directive.

I do not know if this is a feasible option for you but I wanted to mention it anyway.

Here is some documentation.
https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/33357890/Use+Directives

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

115 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you