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Automation for Jira - sending emails with

Hi Atlassian community, 

is it possible - using app automation for jira - to send email with issues button URL  - 

transition URL - when user in email click this URL issue moved on another status ... 


best regards

Giorgi Tsitsvidze

4 answers

1 accepted

1 vote
John Funk Community Leader Dec 03, 2020

Hi Giorgi - You would have to change a value or add a link or something like that to trigger the rule. 

Can you give us an exact scenario that you are wanting to do and what you expect to happen? 

1 vote
Jack Brickey Community Leader Dec 03, 2020

There isn’t any trigger that occurs from a user clicking on a field. Maybe there is a different way to achieve your actual end goal rather than the suggested implementation here. 

0 votes
Daniel Ebers Community Leader Dec 06, 2020

That rings a bell.

I came across a use case like this but it requires an App - Enterprise Message Handler

An user can send in a mail using a directive like:
to trigger a workflow transition (which is = moving to a different status) named "Close".

Of course, it has to be valid for this specific workflow, ready & working - using this App is it doable via mail, yes.

If you want to send the other direction - presenting the user this specific option you would have to adjust the mail a bit.
Yes, and in the end it is not a link but a directive.

I do not know if this is a feasible option for you but I wanted to mention it anyway.

Here is some documentation.

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