Automation - Notify/Include all users in custom multi user select field

Aditya Rajaraman March 8, 2024

Set up

  1. I have a field in my Jira Project that define who the primary stakeholders are who are responsible to review the ticket at various stages of requirements gathering
  2. These stakeholders can be multiple users, hence the custom field is set up as multi-user select
  3. The automation attempts to, based on the change of the status of the ticket, add a comment notifying mentioning the users in the custom field that the ticket is ready for review. 

Automation Rule 1

Rule 1.png

Resulting comment

Result 1.png

 

Automation Rule 2

Rule 2.png

Result 2

Result 2.png

 

The second option works when there is only one value selected in the custom field. 

Result 3.png

 

 

1 answer

2 votes
Sebastian Krzewiński
Community Leader
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March 8, 2024

Hi @Aditya Rajaraman 

 

You can try use this (https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-lists/) and be able to mention all users.

 

Regards,

Seba

Aditya Rajaraman March 8, 2024

Thanks @Sebastian Krzewiński 
However, I am using the attribute, account ID. What I am unable to do is to make it a mention of the user for that account ID

I have updated the question to reflect that. 

 

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 8, 2024

Yes you can make mentions and combine it with smart values for lists. Example:

{{#issue.customfield_10003}}[~accountid:{{accountId}}]{{/}}
Like Christopher Maxwell likes this

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