How to delete a user with org/site admin rights

[Jean Bien-Aime]

Our old IT dir left the organization.  I tried recycling his acct for another user but that doesn't seem to work.  I'd like to simply del his old acct but I get a message saying that I can't del an acct with org/site permissions even though my acct has org/site admin permissions.  Plz advise.  Thanks.

[John Funk]

Hi Jean,

You need to remove the Org rights first, then you should be able to delete. 

Here is how to remove the Org rights:

https://community.atlassian.com/t5/Jira-articles/How-To-Guide-Removing-a-Jira-Cloud-Site-Admin/ba-p/1732624#M4816

[Jean Bien-Aime]

Thanks for the advice.  I was able to remove admin/org rights to the acct but I don't see an option now to del the acct.  I was able to revoke access.  How do we del the acct?  Thanks.

[John Funk]

Is there a reason it has to be deleted? And not just left as deactivated?

Is your organization a managed org? 

Do you use Atlassian Access?

If you click on the 3 dots menu while in the user details, do you see Remove user? 

[Jean Bien-Aime]

I guess we don't really need to del the acct but to keep stuff clean, we like to remove stale accts.  I found the correct 3 dots.  I was able to del the acct.  Thanks a lot for all the help.  Yeah Community!