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How to automate a transition on the comment received and change ticket status.

Edited

Hi,

My version of Jira project management software is v8.20.10.

I only found examples of old versions.

Basically, I would like my ticket to automatically change status while in the "In Progress" status and I (as a non-customer) write a comment to the customer. I would like the ticket status to change from "In Progress" to "Waiting for Customer".

Any suggestions, pleaseTransition on Comment.png

1 comment

@ELI0067 

Is this the same question you are asking in these other three posts?

https://community.atlassian.com/t5/Jira-Software-discussions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/td-p/2129598

https://community.atlassian.com/t5/Jira-Software-questions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/qaq-p/2129594

https://community.atlassian.com/t5/Jira-Software-questions/How-to-automate-a-transition-on-the-comment-received-and-change/qaq-p/2126909

Please, in the future, post your question only once.

Also, you have specified that you are using v8.20.10, but your post is tagged as "cloud". If you have a version for your Jira instance, then you are using Jira Server (or Data Center), not Jira Cloud.

To other members of the community,

This member has posted this question multiple times. The post where the member has responded to additional questions is:

https://community.atlassian.com/t5/Jira-discussions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/m-p/2129594

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