I have tried several suggestions from the community on utilizing a smart value to extract a value from the description and utilizing it to create a link to an issue in an automation rule.
Here is the description of my issue:
Organization: Hosted Claim System
Customer Reference # CC-3301
Env. Affected: Production
Status: GW in Progress
So I utilized the string between to get the value:
{{issue.description.substringBetween("Customer Reference # ","Env. Affected:")}}
I put this smart value in the "Link issue to" in the automation rule. I'm trying to get the CC-3301 to be a linked issue to the current issue
This wasn't working, so I created a temporary jira field and used the above smart value and it put the CC-3301 in the jira custom field.
So then I used the jira custom field I created that has the CC-3301 value in it as the "Link issue to" with each of the following smart values:
{{customfield_16100}}
{{issue.customfield_16100}}
{{issue.customfield_16100.id}}
Then I tried utilizing Json under the edit issue "more options" to fill in the "Link issue to" fields:
{"update": {
"issuelinks": [
{
"add": {
"type": {
"name": "Relates"
},
"outwardIssue": {
"key": "{{issue.customfield_16100}}"
}
}
}
]
}
}
Still cannot get anything to work. I don't understand why the
{{issue.description.substringBetween("Customer Reference # ","Env. Affected:")}}
works to fill in the custom field, but won't work on the "Link issue to"
I'm not sure what else to try....
07/07/21 - so I tried putting some Json in the more options under Edit issue(see below) for Automation for JIra. I put the information from the description in a custom field and automation fills in the issue key I want to link to the custom field. Then I tried to utilize the custom field value in the link for the current issue. I get the error (At least one of 'id' or 'key' is required to identify an issue)
Does anyone have any Ideas on how to take a value out of the jira issue description and utilize the value for creating a link for the current issue???????
{
"update": {
"issuelinks": [{
"add": {
"type": {
"name": "Relates",
"inward": "is blocked by",
"outward": "blocks"
},
"outwardIssue": {
"key": "{{issue.customfield_16100}}"
}
}
}]
}
}
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