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We have created a lot of automation rules for our service desk to help manage queues and priorities. This helps our team manage who services our customers.
As of November, Atlassian changed the license model. We are not looking at OVER TRIPLE the cost for our automation than we had before.
We currently have the standard license and will need to go to premium. We don't want or need all the premium services.
What options do we have besides finding a new service desk software?
My recommendation that you want do is to review all of your existing automation rules to avoid unnecessary executions by conduct the necessary modifications as needed.
Here are some recommendation as stated by Atlassian -
Take a look on how rule execution is calculated - https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
You might also consider if some of the same functionality can be handled through workflow automation (i.e. Post Functions) and leveraging third party apps.
As part of your rule review you might also consider if some rules that are running on demand could be changed to run on a schedule and handle the update of multiple issues in one execution.