🤔 How do form translations work?

[Dario Alarcón]

Hi community, I need some help please.

I made a form in English language and I need it in Spanish too.

Is it possible to have this form available in these 2 languages? in the same way that you can configure a "request type" in "project settings > Language support".

To be clear, I need the fields and text I put in the form to be automatically translated for those people who use JSM in Spanish.

Reviewing the configuration of the form, I left it as indicated in the image, but the content of the form is still in the "English" language.

Thanks for your collaboration! 🙏🏻

[Joseph Chung Yin · Accepted solution]

@Dario Alarcón -

Unfortunately, it is my understanding that for multi-language supports for FORMs is still being considered and worked on by Atlassian, and it is not available yet.  You can add yourself to this enhancement ask to get updates on the enhancement progress -

https://jira.atlassian.com/browse/JSDCLOUD-11018

As a workaround - please review the following KB article for implementation -

https://confluence.atlassian.com/jirakb/forms-display-the-jira-form-in-users-preferred-language-1283363357.html

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Dario Alarcón]

Hi @Joseph Chung Yin thanks for you reply.

I will waiting for new updates.

[Tankem Williams]

Hello Dario
Thank you for posting on the Atlassian community. Actually, there are two ways you can achieve this.

OPTION 1

Translate All Request Type Names, Field Names, and even the content of field dropdowns. For example

Request Type Name: Service Request/Petición de servicio

Field Name: Type of Document/Tipo de documento

Field DropDown:

pdf format/formato pdf
Word format/Formato de Word

NOTE: In option 1, you will archive your translation for both English and Spanish objectives BUT you need to add / between English and French translations, and also it will look messy. However, there is another option;

OPTION 2

On your Jira instance, navigate to Project > Project Settings > Language Support >Add Language. Once added, review all the form field translations and correct them, Once corrected save.

NOTE:

• Field dropdowns will not be translated.
• User will need to update their profile language to Espanol to see the field (correct) translations.

Please see the link below for more details and I hope this helps.

https://support.atlassian.com/jira-service-management-cloud/docs/why-change-the-customer-portal-default-language-to-match-the-customers/

[Marie-Josee Parent]

Strange that this is not offered because there is a doc on the subject 

https://support.atlassian.com/jira-service-management-cloud/docs/add-translations-to-a-form/#Add-language