Do not sent an "Activate your Account" mail when a new customer sends an email to JSM

[Paul Wilkinson]

Hi,

We are preparing a JSM project to which anybody may send an email to create a Ticket.

If somebody, not present in the Jira User Directory, sends an email to Jira  he receives in return, by default, an "Activate your Account" mail (see attachment)

Can anyone suggest how to BLOCK this email, we do not want the user to receive it.

Thanks a lot in advance

Paul

[Adolfo Casari · Accepted solution]

@Paul Wilkinson 

In Project Settings ---> Customer Notifications , turn on the option to disable account verification emails.

[Paul Wilkinson]

Sure, I forgot that the setting was there.

Thanks

Paul