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Auto replied email was sent to customers Juck Email folder.

Yifu Tong January 10, 2023

Can someone tell me why the auto-replied e-mail was sent to the customer's Junk Email folder? How can I set up to let auto-replied e-mails be sent to the Inbox folder? Thanks in advance!

1 answer

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Tessa Tuteleers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2023

Hi @Yifu Tong , 

a quick search in the community shows that this is a common problem, that can  unfortunately happen because of different reasons. 
You might want to look into a few of these threads and see if any of the proposed solutions work for you: 

- Tessa

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