I am having a serious problem with emails sent by Jira.
90% of customers receive messages in their junk mail. the message being considered spam.
Could you help me solve this problem ?
That is interesting. There might be something that is sent in the notification itself or there are too many messages. Anyway key question is when this start to happen.. Was this recently? (You customers started recently to get this moved into spam)
If so then there might be some change on the Jira Service Desk Cloud side that trigger that. Since those are (I guess) different customers with different policies then I think this is not a spam filter on their side.
How about you when you get a notification? Did you do a test? Maybe you can add a test user and check if notifications triggered by you are also moved to spam.
You can also ask you customers what kind of messages are landing. Are those all outgoing notifications or maybe only specific (like mention, comment or .. else)
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