Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notification Jira : junk message

Hello,
I am having a serious problem with emails sent by Jira.
90% of customers receive messages in their junk mail. the message being considered spam.


Could you help me solve this problem ?


Thank you

2 answers

Still getting this issue :(

0 votes
Mirek Community Leader Oct 09, 2019

That is interesting. There might be something that is sent in the notification itself or there are too many messages. Anyway key question is when this start to happen.. Was this recently? (You customers started recently to get this moved into spam)

If so then there might be some change on the Jira Service Desk Cloud side that trigger that. Since those are (I guess) different customers with different policies then I think this is not a spam filter on their side.

How about you when you get a notification? Did you do a test? Maybe you can add a test user and check if notifications triggered by you are also moved to spam.

You can also ask you customers what kind of messages are landing. Are those all outgoing notifications or maybe only specific (like mention, comment or .. else)

Hello, thank you for your answer.
this has been happening since the beginning (I have been a Jira Cloud customer since August 20, 2019.)
I did the test, and I also receive the messages (reply, notification etc) in the spam folder.

Regards

What kind of mailbox is used? Those are Microsoft, Gmail, .. ?

Maybe you can look at this issue

https://jira.atlassian.com/browse/CLOUD-5377

The customers have Gmail addresses, Microsoft etc.


however, I have to declare the SFP

"v=spf1 include:_spf.atlassian.net include:_spf.google.com include:spf.protection.outlook.com -all"

:(

I have been noiticing this as well in Gmail. I also have DKIM and SPF records setup and verified correctly. From what I can see DKIM and SPF checks actually pass but DMARC fails.

Screen Shot 2020-06-26 at 11.09.11 am.png

@Tom Foxwell  Even i have the same issue did you find some fix for this ?
Thanks 

We are also having this issue, Service Desk customer emails are going into Junk folder or are not getting to their destination at all. Atlassian, please help.

Like Ellen Cross likes this

@Tilak Kumar We were able to get around this issue to receive internal emails in Gmail in a similar way to how you mentioned. However hardly a satisfactory solutions for customers. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

225 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you