Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notifications from a Jira project going into Junk mail intermittently

Our team's JIRA project is currently sending all notifications into users' junk mail folders. It seems to be a JIRA issue, not our Microsoft Outlook settings, as emails from other projects are going into our inbox.

6 answers

Check the email address associated with the Notification scheme for you teams project.

Make sure that it is the same email address as the other project for which the mails are going into the Inbox.

1. send an email to recipients saying "Open junk folder > open received email from jira and mark is as "email is not junk" .  Next time when we send emails will go to INBOX.

Unfortunately, this does not work. I have completed this step a dozen or so times and am still finding about a third of emails in Junk. I have added both the user account and generic domain to the safe list to no avail. Any other tips Vijay?

Same Problem here, one of our customers opens support tickets against us and the email goes directly into the junk folder, started arround march this year. I marked email and sender as not junk also allowed all emails from the domain but its still in junk

I do have the same prolem. Still no answer on how to handle it?

same problem :(

Outlook Web Access moves emails from jira@<company> to the Junk folder.

Why does Microsoft not trust ????

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you