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Notifications from a Jira project going into Junk mail intermittently

Our team's JIRA project is currently sending all notifications into users' junk mail folders. It seems to be a JIRA issue, not our Microsoft Outlook settings, as emails from other projects are going into our inbox.

9 answers

Having the same issue this past week or so. All our users are reporting that anything from Confluence/JIRA/JIRA Dev are all going to the junk folder automatically. Not sure whats up. Only thing we changed a week ago was the certs for all server. Strange. Any help would be great.

Can Atlassian set up DMARC for there domains, might solve lots of these problems.

If you are making use of Microsoft 365’s Anti-phishing Threat policies, navigate to your Impersonation policy ( and add as a Trusted sender.

same problem :(

Outlook Web Access moves emails from jira@<company> to the Junk folder.

Why does Microsoft not trust ????

I do have the same prolem. Still no answer on how to handle it?

0 votes
Deleted user Sep 25, 2019

Same Problem here, one of our customers opens support tickets against us and the email goes directly into the junk folder, started arround march this year. I marked email and sender as not junk also allowed all emails from the domain but its still in junk

1. send an email to recipients saying "Open junk folder > open received email from jira and mark is as "email is not junk" .  Next time when we send emails will go to INBOX.

Unfortunately, this does not work. I have completed this step a dozen or so times and am still finding about a third of emails in Junk. I have added both the user account and generic domain to the safe list to no avail. Any other tips Vijay?

Check the email address associated with the Notification scheme for you teams project.

Make sure that it is the same email address as the other project for which the mails are going into the Inbox.

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