Notifications from a Jira project going into Junk mail intermittently

[Lucy Boyd]

Our team's JIRA project is currently sending all notifications into users' junk mail folders. It seems to be a JIRA issue, not our Microsoft Outlook settings, as emails from other projects are going into our inbox.

[Bharath Kumar Kappala]

Check the email address associated with the Notification scheme for you teams project.

Make sure that it is the same email address as the other project for which the mails are going into the Inbox.

[Vijay Bhaskar]

1. send an email to recipients saying "Open junk folder > open received email from jira and mark is as "email is not junk" .  Next time when we send emails will go to INBOX.

[Scott Windus]

Unfortunately, this does not work. I have completed this step a dozen or so times and am still finding about a third of emails in Junk. I have added both the user account and generic domain to the safe list to no avail. Any other tips Vijay?

[Samuel]

Same Problem here, one of our customers opens support tickets against us and the email goes directly into the junk folder, started arround march this year. I marked email and sender as not junk also allowed all emails from the domain but its still in junk

[Liv Krabberød]

I do have the same prolem. Still no answer on how to handle it?

[Michael Green]

same problem :(

Outlook Web Access moves emails from jira@<company>.atlassian.net to the Junk folder.

Why does Microsoft not trust atlassian.net ????

[Gert-Jan van der Pijl]

Same problem