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Your top questions about the Jira Cloud for Mac app

Viewing page 2 of 4

83 answers

3 votes
Daniel Bergquist
Contributor
February 18, 2022

For anyone looking for an alternative and doesn't mind the commandline, I've been rolling with this 3rd party project: https://github.com/ankitpokhrel/jira-cli

It's missing a few features (eg. can't assign some fields, can't really view attachments). However, it is overall quite easy to use for a CLI, has Markdown support that works, is fast, and is easy to directly open an issue in the web app when needed. No more navigating slow web menus.

It's also under active development!

3 votes
Faisal Ijaz
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February 13, 2022 edited

@atlassianteam

 

You really need to hear from users on this one. Companies that back track on their decision after overwhelming user response generally fair well. There are three topics the user community has given clear feedback on:

1) Don't get rid of Mac app. if it needs to be replaced, replace it with a native app

https://community.atlassian.com/t5/Jira-Mobile-Apps-articles/Announcement-Sunsetting-the-Jira-Cloud-for-Mac-App/ba-p/1911778?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_comment&utm_content=topic

 

2) Support dark mode natively with OS integration on your web app

https://jira.atlassian.com/browse/JRACLOUD-63150

 

3) Show subtasks in active sprints on Next-gen projects in the board view

https://jira.atlassian.com/browse/JSWCLOUD-18064#add-comment

 

I see some of these user-voice/requests/tasks/feature requests open for years without any meaningful action. A company like Atlassian should be able to deliver these features within a reasonable time frame. If you are no longer investing in Jira, your customers shouldn't invest in it either. All these actions seem to suggest your workforce is focused on something else. How can you justify not having dark mode in 2022 and have the request open since 2016?


The decisions taken on the roadmap and feature priority is concerning to me. Who are you guys listening to? Is it not the users using your product? Dark mode task has been open for more than 5 years. The subtask ticket open since 2019 and it's still under consideration. The entire nex-gen project is useless for development workflow without having visibility into subtasks on the board view.  The traction on these tasks and the decisions being taken is an indicator that your product is not good fit for my use case or my company any longer. Thank you for encouraging me to look at what else is out there.

3 votes
yat.to
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February 2, 2022

would you add support for Safari push notifications? it is a major reason for me using the mac app, and i wish we could get it back on the web somehow.

3 votes
steven.hansen
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February 1, 2022

I would also support this idea and enjoy using the iOS app on my Apple Silicon mac. Even if nothing is done other than changing the setting in iTunes so that iOS app can be used, I'd probably be one to try it on my mac.   In the mean time I'll keep using the mac app until it actually has problems.  

2 votes
Daniel Bergquist
Contributor
May 6, 2022

It sounds like our CTO is taking a serious look into switching away from Jira. Our company has about 250 employees.

I'm definitely one of the more vocal anti-Jira voice in our company, deprecating the Mac app is one of the larger symptoms of systemic problems I can't wait to switch away to something with better UI/UX for the individual contributor! 

2 votes
MattAndo
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February 9, 2022

100% agree on the compartmentalisation of concerns. I don't want to have a browser tab open for all my tasks, getting lost in the thousands of other tabs that I have open (especially as a developer myself, who is constantly opening tabs and reopening browser windows etc). The fact that this app is disappearing is a disappointment and has made me wonder if Jira is the solution for my business or not.

2 votes
Justin
Contributor
February 8, 2022

Using tools like Unite or Coherence, this is already possible. And it's a lousy solution.

A PWA just moves the slow, buggy, laggy, memory-hogging browser tab into a separate process, where it can continue to be all of the above.

The native app, on the other hand, is much faster. Doing quick tasks takes a fraction of the time using the native app, and it can happily sit in the background without eating up huge amounts of memory.

2 votes
Justin
Contributor
February 8, 2022

Charging would be bad all around - employers are the ones who usually pay (huge amounts of money, by the way) for Jira, and making it an option would just encourage them to not pay for it and leave employees to endure the web app anyway. In a lot of corporations employees aren't even allowed to buy licenses for software unless it goes through IT, so you're going to put a big load on them to manage those purchases separately.

The sad thing is that Atlassian knows employees aren't the ones who choose to use Jira, and they know that switching away from Jira is a big move for companies, and that's why they're willing to force the users to endure bad decisions. They just think it doesn't matter. It's one of the reasons software like this often loses its way with the user experience deteriorating over time - the ones who control the budget, and thus the ones whose requests and demands often drive the product's development, aren't the ones who actually use the software.

2 votes
Fernando Rodriguez
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February 4, 2022

Please add what you love about the Mac app here so we can better evaluate an alternate multi-platform desktop app.

I love that it exists and it works!

You are actually about to remove the very thing that I love about it 🤷🏻‍♂️

2 votes
Thomas L Stanley
Contributor
February 1, 2022

Vote with your feet and/or wallet.  Money talks and it's the only language Atlassian understands...

1 vote
maxwell_neberman
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January 8, 2024
1 vote
maxwell_neberman
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January 8, 2024

I don't understand how regressing to email notifications was acceptable, but if you want push notifications again, please vote on this issue: Desktop Notification Support

1 vote
Robert Kruk
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February 22, 2023

yes please allow the m1 arm osx to run the ipad app instead!

1 vote
Andrew Turley
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December 7, 2022

It's been over 8 months since there was a comment about using the iPadOS app on M1 Macs. I still don't see Jira Cloud accessible in the App Store to be installed as an iPadOS app on M1.

Is there still an issue with running the iPadOS app on M1?

If so, is there a rough timeline on when those issues might be resolved?

Is there a way to get added to some kind of preview or beta campaign to test if/when you're getting close?

Without the JIRA Mac native app, and also not being able to use the iPadOS app on my M1 mac, I'm kind of confused as to what alternative Atlassian has to offer.

I understand that Atlassian wants to push the web interface 100%, but that hinders proper usage of desktop notifications to be easily notified about work when you have a huge list of things to keep track of. I don't want to have to constantly be checking my browser every few minutes...and enabling Chrome notifications for JIRA doesn't seem to work at all. I've also got enough in my email to be filtering through everything for just JIRA notifications.

This just shouldn't be this hard for the user.

I have to imagine that Mac users are a large enough base of JIRA users to at least be considered here.

Is there a more native alternative Atlassian recommends? Is there a location to download the old JIRA native Mac app? I'd even take an electron app at this point if the notifications work.

I apologize about the frustrated tone of this comment, but JIRA has become more of a hinderance in my life than a benefit without the availability of a more Mac native solution.

1 vote
MobilityStream
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November 13, 2022

Hi,

We just released Mobility for Jira app in the Apple Mac Store. Give it a try! We are happy to optimize it some more for Mac. It works on Apple Silicon and Intel Macs. Let us know if you have any requests or suggestions. If you already have our Mobility for Jira add-on from the Atlassian Marketplace installed you will also receive push notifications.

- The Mobility Team
1 vote
Chi
Contributor
July 18, 2022

Does Atlassian really think we users are daft? Completely ignoring, deflecting and misrepresenting feedback and comments on the first post. Like seriously, are there humans working in this company or bots?

1 vote
Gabriel Radic June 17, 2022

On the topic of headspace vs perfs or OS integration.

I would be happy with a Chrome App, i.e. a standalone browser app that sits in the docs and can open links if set up with Choosy.app

1 vote
Paolo.Pavan March 28, 2022

Can you please at least provide a close button for that yellow banner announcing the app has been retired? Something that has not to be pressed at each startup, please.

1 vote
Scott Davenport
Contributor
March 16, 2022

We were quite disappointed ourselves when we heard the news.  To that end we have been hard at work for a couple of months and have built Japetus for Jira.  We have a waitlist we are getting through as quick as we are able to ensure everyone has a great experience.  If you are interested you can add yourself at https://japet.us and we will be in touch.  

1 vote
John Felleman
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March 4, 2022

Hello. My desire for a native application hasn't been mentioned. Most of my collaboration takes place in Zoom. When hosting a team meeting in Zoom, it is approximately 3 gazillion times easier to manage screen sharing of discrete apps than it is to deal with browser windows and tabs.

1 vote
Daniel Bergquist
Contributor
February 18, 2022 edited

@Irene Yeah, not buying it when Atlassian has the source code. 1, maybe 3, point story at the most to remove it or even provide an 'X' dismissal button.

1 vote
Marcelo Paredes
Contributor
February 18, 2022

Charging for a Mac app doesn't make sense, the service is already expensive enough. When you say we pay for omnifocus or things, well, thing is much cheaper than omnifocus and both omnifocus and things come with a service, if they charged for the Mac app that wouldn't justify also charging for the service, and then, if you already subscribe the service (JIRA), you should not be paying for the app... so there's no case you can use to justify charging additional for the Mac app

1 vote
Dave Liao
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February 11, 2022

I hope Atlassian reconsiders their stance on their macOS app. Announcing the sunsetting of their app in mid-January and just stopping development on it seems so sudden.

More transparency around the statement

the performance of Jira’s web and native mobile apps has improved and gone beyond what is possible with the Jira Cloud for Mac app

might help lessen the sting of the announcement.

1 vote
Irene
Atlassian Team
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February 3, 2022

Hi @Cesar , We'll be looking into that option yes but no commitment / eta as yet. We had a look a while ago when it was first announced and on DTK, and there were issues. But also at that time we were still fully supporting the Mac app. So now we'll be looking into it carefully, taking into account the optimisations we want to do on the iPad app as well. 

1 vote
Deleted user February 2, 2022

@Daniel Bergquist kinda, but that article is specifically about the media query, which doesn't enjoy widespread support - that's the issue I was trying to illustrate that is much better covered by having a native app. As the goals of the web app include uniformity, I'd expect support across browsers / OSs tbh.

@Liron Thanks for listening, I really do appreciate it, but I feel a workaround will never be as good as a solution 😅 which is why I can't help being a little cynical on that part.

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