I am implementing this plugin and setting up notifications such that whenever the SLA is breached, it sends notification. I tried different options like sending notification to "assignee", some fixed email address, or to custom field which contains JIRA user, but none of those send notifications.
I can see that the SLA is breached as the widget turns red and shows overdue, but I didn't receive any notification email. I am trying this by setting SLA time of 1 minute and notification to be sent at 0m prior. I also tried another SLA with time of 7 minutes and notification to be sent at 0m prior. I also tried setting longer duration for SLA and waited few days but still no notifications are sent out. I can send screenshots of my setup if that helps to someone in support individually.
Sorry for the late response.
Could you please raise an issue here with following details?
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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