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how do i turn off 'new issue view' globally for my Jira instance?

Stu Breslin Jan 31, 2018


How do i turn off 'new issue view' globally for my Jira instance, for all my users?  Any 


4 answers

1 accepted

2 votes
Answer accepted
Andrew Heinzer Atlassian Team Feb 02, 2018

Hi Stu,

At the moment, this is not an option that a Jira Cloud site-admin would have the ability to change for all your users through the web console.   It still might be possible for our Cloud support team to disable this new feature on your instance.  However I would recommend opening a support case in order to do this.  You can do so at  

I am not sure if you can still do this today.  I know it was possible at one time. There may come a time when it is no longer possible to turn this feature off.


Stu Breslin Dec 02, 2018

Thanks @Andrew Heinzer

Justin Stofle Feb 25, 2019

it has been a year now, any way to disable the new UI globally? It is slow and worse than old UI and having things in different places makes it difficult to support JIRA across my organization

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Stephanie Miller I'm New Here Mar 27, 2019

We experience challenges as the new UI has fields on it that we have chosen not to enable. The "New UI" overrides those field settings and causes issue with users and support within our teams.

Example: "Time Tracking" is a field we don't want to enable. Our field screen layout doesn't have it but if the users click on the new ui option the field shows up.

3 votes
Ash Bladon Nov 29, 2018

@Andrew Heinzer is this available yet?  The new interface where all the ticket details are squeezed off to the side is unusable.  Getting a little fed up of clients and team-members complaining about this - how do I disable it as standard?  Otherwise I think we are going to have to look at a different tool that has the flexibility of the old JIRA

Andrew Heinzer Atlassian Team Nov 30, 2018

I think you might be referring to something slightly different than the original post.   I believe you are talking about the new issue details view on a Scrum or Kanban board.  If that is the case, there is a Jira Labs feature that you can currently disable this specific new feature.  To do this go into your user avatar -> Personal settings.  On that page there is an option to disable this new issue details view there.


Dave Potts Dec 02, 2018

Any word on whether I can disable the "new issue view" globally yet?

Ash Bladon Dec 02, 2018

Thanks for getting back to me Andrew.  I didnt mean specifically in relation to the scrum board - we use a lot of custom fields for the scrum board is just for an overview and the backlog view doesn't give enough detail - so we generally look at the full version of an issue.  This is where we are finding that all the information we actually need is squeezed off to the side and really stretched up (because the details of the ticket are at least a few multi-line fields) and the vast majority of the screen estate is given over to comments.  


I can see how maybe this would be good if you had a workflow that required lots of back-and-forth on tickets - but this isn't my experience in software development - so it's quite an obstructive change for us.  Also - never hurts to let people make their own decisions :)

Stephen Kent I'm New Here Feb 21, 2019

Agree.  I hate the new issues view.  I want to set the old view as a global setting for all projects.

2 votes
Nicolas Wild I'm New Here Mar 04, 2019

Why no one from Atlassian is responding to such requests? They introduce a new "LAB" feature (which is really not usable right now) and give Administrators no option to disable it for the users - and make it default!

There is right now no way to configure the order of the fields of the new view on a central place, so I have to configure it for XXX projects by hand! Before that is not solved, they cannot force organizations to use it!

Charles Jamison Apr 17, 2019

Lol.  They can do anything they want and that is exactly what they are doing.  What are you gonna do?  Convince your boss to switch to some other platform? 

But I hear you.  I am in the same predicament.

They turned an opt-in lab feature into an opt-out feature without letting Admins (and thus entire organizations) control it.

This is, I think, by design on their part.  Rather than talk to their customers and get use case data (as is common place good policy in the software design world) they are abusing "agile" methodologies by forcing various JIRA-using organizations to use the new issue view (I suppose to SLOWLY get feedback to fix what is broken) and then getting feedback to fix what they broke - and there is a LOT broken that should have been obvious to them in hindsight.  In this way they can slowly transition JIRA into a golden new age without getting a deluge of super angry customers - just using random customers as guinea pigs to get the job complete.  Not what the founding fathers of Agile were expecting.

This is of course just my angry paranoid opinion derived from two facts:

1) The complaints about the new issue view are strangely spread out over a year-long or more period (instead of a sudden onslaught of them). 
2) The new issue view is so bad that there WOULD be a deluge of angry customers if they flpped the switch on everyone at once.

Like # people like this
Nicolas Wild I'm New Here Apr 17, 2019

It´s really unbelievable...

  • If I would come up with such an idea in our company my boss would just kick my ass.
  • But on the other hand I would not work for a company where such customer complains like this just get ignored.

Atlassian has become an overbearing and ignorant f****** company. Too bad.

It's simply how it is. Evolution. Companies come and companies go. And most of the blame is bad management and customers are ignored. It will make someone better.

0 votes
Yair Halamish May 10, 2019

We are actively looking for alternatives, I don't know if this thread is a good place for it, maybe start a new topic titled: "Alternatives for Jira".

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