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Update as of May 19, 2021:
My name is Loretta Brunette and I have recently joined Atlassian as a Product Manager working on the new issue view in Jira. Apologies we have been silent on this community post. I have published a new post here. I look forward to continuing any discussions about new issue view in the comments section of this updated post.
See you there!
Hi Atlassian Community,
Today we’re announcing that from March 31, 2021, we’ll begin moving all users to the new issue view in Jira Cloud products (Jira Software, Jira Service Desk, and Jira Core). Shortly after that, we’ll remove access to the old issue view.
The new issue view has progressed a long way in the past year. We’ve improved its performance and added your most requested features like web links, permalinks, and comment permissions. And before removing the old view, we’ll be making more improvements to the layout, bringing back tabs, and giving you more control over where fields appear on your issues.
We want to let you know about the key dates and upcoming changes well in advance so you and your team can prepare and get the most out of the new experience.
From March 31, 2021, we’ll be moving users to the new issue view. We recommend every user be ready to use only the new view by this date.
October 2020: We’ll notify all users on the old issue view with the removal date and other details.
October 2020-March 2021: We’ll keep everyone updated about the upcoming change and let you know when we ship new features.
March 31, 2021: We’ll start moving users to the new issue view. For a limited time, you’ll still be able to temporarily click through to the old issue view.
For Jira admins — to give you more control over the change — we’ll be launching a setting that lets you move all of your users to the new view at once, and another to suppress our messages to your users about the transition.
Over the past year, your feedback has helped us bring great improvements to the new issue view. Here are some highlights.
Get the right information to the right people. You can now choose which groups of people can view a particular comment in the new issue view.
Not only can you link other issues, Confluence pages (if you have Confluence), and content from other apps to an issue, but you can now link any URL.
Need to share comments or work log entries with people quickly? We’ve made it possible in one click. Just click the copy icon next to any activity item, and paste it to your team.
No more scrolling through long lists of fields. You can now pin your most important and frequently used fields to the top of the issue view, including the ones under the “Show more” link.
Pinned fields are currently being rolled out and may not be on your site yet. It’ll be available to all users in the coming weeks.
You can now view all your attachments in a list, including those from fields, comments, and work log entries. If you want to work with them on your own device, you can also now download them all at once.
Viewing attachments in a list is currently being rolled out and may not be on your site yet. It’ll be available to all users in the coming weeks.
We’ve prioritized our roadmap to bring great enhancements to the new issue view over the next year. Here are some areas we’re focusing on before we remove the old view.
Issue layout: We know the importance of quickly finding the fields you need, and that the new issue view isn’t suitable for every user yet. Our layout improvements will make it easier to find and read issue content.
Performance: We’re making ongoing investments to improve the new issue view’s performance to make sure it reaches and surpasses the old view.
Additional features: We’re building the most important advanced features in the old view that aren’t yet in the new issue view. These include voting, including subtasks in time estimation, updating the time remaining field when apps are installed, comment and activity sorting, and edit resolution field.
You can track progress on specific features by watching linked issues on JRACLOUD-70555. Any issue marked as “in progress” will be completed prior to transitioning to the new issue view.
As we work to bring more enhancements to the new issue view, we want to share with you some key features that are currently in development.
Tabs are most useful when displayed on the top left hand side of an issue — like they were in the old issue view. We’re moving tabs from their current 'glance' location to take a more prominent position on the new issue view.
You and your team will have more control over where fields are displayed. Admins will be able to move an issue’s fields between the left and right hand sides of the new issue view
Once field groups are introduced, admins will be able to organise the long list of fields into easily digestible chunks. Each user can expand and collapse these groups, reducing clutter on an issue with less important fields out of view.
Global loop transitions are coming to the new issue view, they’ll be available alongside the status dropdown. This will expose powerful actions that admins have set up with loop transitions directly on the new issue view.
Voting is a key workflow of many of our users and we are bringing this to the new issue view.
We’ll send you an email and notify you in Jira when the new admin controls are available. You’ll be able to suppress our messaging to your users about the change, and to move all your users to the new issue view at once before March 31, 2021, if you so choose.
Give yourself more time to get used to the new issue view. Turn it on and give it a try. We think you’ll like the improvements, and you can switch back and forth for now anyway.
If there’s any way we can make the transition easier for you, any problems you’d like us to fix, or any concerns in general, leave us feedback in the comments section below. We’d love to hear how we can help you.
Keep an eye on this page. We’ll keep you informed and add any important updates here.
Matthew CanhamAtlassian Team