Our agents resolve tickets and the requester is supposed to close them after testing the resolution.
Our service desk request form only gives option to resolve the issue. How can I change this form to add the closed transition?
I would like "Resolve this issue" form above to link to "Close issue" instead of resolve.
When opening the workflow for edit you can adjust if the transition is shown to a customer or not like this:
For a specific transition (highlighted by the blue line) you can check "Show transition in the customer portal".
If done so (and after saving/publishing the changed workflow) it will look to the customer like this:
Here for example the transition "Close" was added to the customer portal so the customer can close the request themselves.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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