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Report for specific request name

I'm looking to get a report on a specific request name. For example, we have a request type called "Cloud Access", and under that one of the request names is "Email", which is a service request. I'd like to generate a report of all the requests called "Email". Is that possible in the native reporting structure? If so, how? I can't find anything that will generate this, so either I'm missing it or it doesn't exist.



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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 23, 2022

Hi @Kelly Clark ,

you can create your own JQL that check request-type and, based on that filter, create a gadget within a dashboard that uses that filter.

Hope this helps,


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