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New Issue view - Where is the security Level Field ?


Since the new issue view has been deployed, the security level option is not available anymore.

This filed is not listed in the Issue layout configuration.

Thank for your help

3 answers

For everyone experiencing this issue.. 

I don't know if this was always there but now there is a lock icon near the top-right of the new issue view that allows you to modify the issue security.

Thank for posting. That was not easy to find.

So apparently this has never been solved?

Not being able to see this view makes setting a security level useless. There's no way to confirm that the security level has been properly set per-issue.

Anyone find a solution?

0 votes
Moses Thomas Community Leader Feb 14, 2019

@Florian LocqueneuxPlease read how you  can  configure  issue security/security levels.


Best  regards,


Hi the configuration is done alredy and the filed appear in the old version.

But this field is not listed anymore in the new field layout


Moses Thomas Community Leader Feb 14, 2019

@Florian LocqueneuxSecurity level   is  a  system  field.  You  will  need to  add it to  the screen,   for  it to  appear.



The filed is present in the "Issue Screen" and "Field configuration" , but not listed in the "Issue Layout" screen. I am missing something..

Moses Thomas Community Leader Feb 14, 2019

@Florian Locqueneuxif  field is in the  Create/Edit/View  screen  for the  issue  type  you  are  using. if you  have not  selected any  value for  the security level,  Edit screen  select  a value for the security level and then update. it  should  appear  in the View  screen.

I confirm the security level is well defined for my project

Hi, I confirm we are on cloud.

Be switching to the old view every time is not really acceptable. Is it possible to revert to the old view permanently or to improve the new one with the oldest features included ? 

It's a non sens to debug the new design in production, this is impacting our end users !

Moses Thomas Community Leader Feb 18, 2019

@Florian Locqueneux  You  have the answer in  the link  i  have  provided.

I can confirm the same.  Security level is a field present on the default issue screen, along with a number of other fields—and all the other fields are listed on the Issue Layout configuration for the new issue view except for security level!

This is a critical field for us, otherwise we cannot set or even see the correct security levels!

@Florian Locqueneux Be sure to head over to and add your comment and click the Affected Customers counter to show that it affects your team!

Happening for me too. As above, there is no obvious resolution here. Added my vote.

Like Travis Alexander likes this

I am experiencing this issue as well. We use the security view to control access to tickets. Please add this field to the new view.

Like Travis Alexander likes this

Same problem here. Security Level field appears in Old View, but not in the New View.

It seems to me that this is not user configuration related.

Like Travis Alexander likes this

Same problem for our team too , we want the issue "Security Level" field in new Jira Issue view.

Looking for a solution on this issue, too. We need to continuously switch between new and old view. Which also causes inconsistencies working with attached images! 

Like Travis Alexander likes this

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