Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to extract a report that would should how long a ticket is in a particular status? Edited

Our team is need in of a detailed report on tickets, particularly how long one stays in a specific status.

I.e., ABC-1 Ticket Status -> Open -> In Progress -> Escalated -> In Progress -> Done. 

What we need to show: How long did the ticket stay in "Escalated" before it was transitioned back to "In Progress"? 

Goal: Have a report of all tickets highlighting trends, what type of tickets usually gets escalated, how long before it gets resolved, etc. 

 

 

3 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Aug 06, 2020

Hi Jillian,

I don't think there are any good built in reports that will show this for you. We use an add-on called Nave and find that it works great. 

There are also some free Chrome extensions the might provide you what you are looking for. A couple that I have used in the past are:

Jira Issue Cycle Time

Jira Flow Companion

I hope that helps a little!

I will look into these options. Thank you very much!

Like John Funk likes this

Hello @Jillian Marabut 


In addition to the proposal above, you can try other solutions from Atlassian Marketplace. For example, Time in Status for Jira Cloud and Time between Statuses

Time in Status for Jira Cloud generates a report based on how long each issue has been staying in a particular status. So you can monitor how long an issue has been staying in "Escalated" status before it has transitioned back to "In Progress".

tiss3.png


Time between Statuses calculates how long it takes an issue to move from one status to another.

tbs.png

I hope, you find this info helpful

Best regards, Mariana

Hi @Mariana_Pryshliak_SaaSJet 

Thank you very much for the detailed response on my inquiry. Will be looking into your suggestions.

Hi @Jillian Marabut ,

For that exact need, we developed below 2 apps available at Marketplace.

  • Status Time: It generates status time report based on a calendar(7/24 or your working calendar). You can see sample report on online demo here.
  • Status Time Free : Limited but free version of the above.

Untitled.png

Hi @Bloompeak Support 

Thank you very much for the detailed response on my inquiry. Will be looking into your suggestions.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

315 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you