Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to put name of an EPIC in the subject of the mail


I need to put the name of an EPIC in the subject of the mail.Is there any way to implement same?

I would Preferred it could be done via automation rule as i don't want to go in VM template.



Amit Anand

1 answer

1 accepted

0 votes
Answer accepted

Hi @Amit Anand 

Based on this question in JSD built-in automation you have limit number of system fields that you can use. You can forget about custom fields.


I know that is available in Automation for JIRA add on. Unfortunately in lite (free) version sending emails is unavailable.




Hi @Sebastian Krzewiński ,

Thanks for reply !

I don't see an option to add "EPIC in the subject of the mail" via commercial version of  automation rule.

Is there any way we could get this implemented via ScriptRunner?



Amit Anand

Commercial version of automation - please use one of this smart values:

- {{issue.epic.Epic Link}}

- {{issue.epic.Epic Name}}

- {{issue.epic.key}}

- {{issue.customfield_id}}

More info:


Using scriptrunner - please use values:

- $issue.customfield_id

Hi @Sebastian Krzewiński ,

To explain more i need to follow below task:

  • When an epic link is updated in issue type task ,If the epic link is not empty then the summary of the task should be updated as follow new summary = [Epic Name] Current summary.

I was already referring

I am using below smart values:

{{issue.summary}}:Epic Link {{issue.epic.Epic Name}}


But i want this rule to be applicable only once and if someone change again the Epic link then it should not get triggered.

Any suggestion for this.



Amit Anand

Hi @amit anand 


I think that you must use another field as a flag.

Rule should be like this:

- trigger

- if (flag customfield) is empty

- action update summary

- action update flag customfield




Hi @Sebastian_Krzewiński ,

Thanks for update !

I am slight confuse about "flag customfield" so please find an attached screenshot of query which i prepared but this will re-trigger" if someone change again the Epic link "and i want to prevent this.

Let me know if some tweak can be done on this.

Thanks in advance.

Amit Anand


Hi @amit anand 


Thanks for screenshots. If you want to run it only one for each issue I will made 3 changes:

1. Choose custom field which will be used as a flag to mark action on issue

2. If module you must modify and add "AND Your_flag_customfield is not EMPTY"

3. In Edit issue field action add your CF and set value. It doesn't matter what value you will set, condition will be check if field is empty or not.


After these changes rule will be work like this:

- some changes are made on issue

- rule check if your issue pass conditions and also if issue is without flag

- if yes - then make all actions and mark issue as done (every other changes will not pass condition so rule will not run).



Hi @Sebastian Krzewiński

I have added flag as labels!=epic-name-in-summary.

and edit issue at last to set value.

Below JQL condition(query1:) is not giving any result:

query1: Project = xyz and issuetype in (Task) and "Epic Link" is not empty AND labels != epic-name-in-summary 

But if i use query2: Project = xyz and issuetype in (Task) and "Epic Link" is not empty AND labels = PROD then it give one issue with label as PROD.

Ideally query1 should also give result with labels name as PROD.

Is there some issue in query? 


Still issue pending.


Amit Anand

Hi @Sebastian Krzewiński ,

I have updated JQL and now this JQL is working but if i change even assignee this is triggering because of issue updated rule.

Project = xyz and issuetype IN (Task) and "Epic Link" is not empty AND (labels NOT IN ("epic-name-in-summary") OR labels is EMPTY).

I am checking other method through script listener


Thanks a lot :)

Amit Anand

Hi @amit anand 


Please check Field value changed trigger.

Hi @Sebastian Krzewiński 

How could i get Name of Epic in below script ,as of now i am getting simple text value not link.

Dear ${issue.assignee?.displayName},

The ${} ${issue.key} with priority ${issue.priority?.name} has been assigned to you.
Description: $issue.description


Custom field value: <% out <<
issue.getCustomFieldValue( com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Epic Link") )


Amit Anand

Hi @Amit Anand 


So sorry for lack of response.

To get epic name you should try this:

Custom field value: <% out << issue.getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Epic Link")).getCustomFieldValue(com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Epic Name"))%>
Like amit anand likes this

Thanks @Sebastian_Krzewiński

This worked for me :)



Amit Anand

Hi @amit anand 


If this topic is resolved/closed please accept my answer :) this will mark this topic as done :)

Thanks @Sebastian Krzewiński ,

This was working fine !

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

270 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you