Service Desk Automation cant select custom field?

I am creating an automation based on a query. If the "IF" statement is true I want to set a custom field to a specific value. But I can't select the custom field?

 

It is available on the issues and has a global context? The user is the project administrator...

 

This is JIRA cloud.

1 answer

0 vote

Yeah, only a few system fields can be edited through SD automation rules.

Depending on your needs, maybe you can achieve what you need through a built-in post function.

Otherwise, maybe there's a post function that might help you in the JMWE addon.

That's kind of crazy. If you have a custom field on an SD issue. I don't see why in the world you would not be able to set it during an automation rule. Is this just a cloud restriction or is this also the same on server?

I bet that's the same on Server, but there you have many more plugin options for automating stuff, like ScriptRunner.

We are running ServiceDesk on it's own server as a trial and have the same limitation. 

Definitely bizarre. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

412 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you