Mail notifications in jira

siva April 20, 2017

Hi, 

    How can i receive mail notification when an issue is assigned to a specific queue, in  Servicedesk. how can i add users who can receive notifications

thank you.

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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April 20, 2017

Have a look at the "notification scheme" for the project.

siva April 20, 2017

other than that , can i get the notification if a issue is assigned to queue ( groups(agents,finance users)). if i am a member of the group.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 23, 2017

You get notified according to the notification scheme.

Queues do not have issues assigned to them, they select sets of issues based on queries, so there is no "assign to queue" to base a notification on.

siva May 11, 2017

so is there a way all the members of a group should be notified when an issue is assigned to the specified group , have tried in notification schemas no luck there.

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