Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,945
Community Members
 
Community Events
176
Community Groups

Why does a posted comment seemingly disappear into thin air without any error message?

I've tried to post a comment a few times on Jeremy's answer to Can you please clarify your migration algorithm/policy?

It seemingly posted correctly, i.e. the UI displayed it properly as a comment on his answer, yet refreshing the browser revealed that it had disappeared.

Besides not being able to comment in the first place, it is obviously fairly nasty to not even indicate this in anyway, thereby misleading users and possibly even generating the impression on return that content has been deleted after the fact.

I have been able to submit permanent comments on other content (e.g. on How can I watch a tag?), so this seems to be an edge case, albeit a highly critical one?

2 answers

1 accepted

1 vote
Answer accepted

Ah. Wait. I think your reply might have got caught up in the spam filter for some reason. 

It has got through now and I'm seeing it showing under Jeremy's reponse now. Do you see it too?

Thanks Sam, I'm seeing both of them too now (think I might even have tried three times).

The usability here is obviously not ideal (to say the least), because I had no indication whatsoever that my comment might be in moderation still (plus the identically phrased answer I accidentally posted first had still been visible - maybe that triggered the spam filter though?) - guess this leads to How can I delete my own content? in turn ;)

Yes. I think underlying usability issue merits a seperate discussion, now that we found why your specific post disappeared, so I created a new question asking for improvement:

Can there be better feedback on responses awaiting moderation?

If you are happy with that, we could mark this question as answered since we worked out the 'why?' and continue the discussion/request for Atlassian to improve on the new question.

What do you think?

<Edit: The cause was the reply getting caught in the spam quarantine.>

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events