Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Integration with Qase


I'm using JIRA cloud and Qase (a QA tool for documenting test cases etc.). I'm trying to set up an integration so that bugs reported in Qase are sent through to JIRA.

This is the integration page in Qase:

Screen Shot 2020-10-22 at 9.58.57 am.png

When I try the 'Test connection' button, it comes back with "Jira host is not available. Please, check connection settings (404)".

  • For JIRA host, I copy the prefix of the URL for my JIRA cloud account. I'm not sure if this is correct - based off forum searching.
  • For Username, I use the prefix of my email address (e.g. = joe.bloggs). I'm not sure if this is correct - couldn't find my username in JIRA cloud since it seems like that is removed/hidden based off forum searching.
  • For API token I'm generating the API token using this guide . I think this is correct.

Can someone please help point out which field/s I've got wrong, and how I find the correct JIRA host/Username for JIRA cloud?


Thanks in advance,

3 answers

1 accepted

1 vote
Answer accepted

As for the url, I think you should remove the jira and write till

Thanks, this suggestion helped a bit. Instead of getting "Jira host is not available. Please, check connection settings (404)", I'm now getting "Connection credentials are invalid. (401)".


Since it's recognising the Jira hostname now, and I'm pretty sure the API token is correct, I think I just need to get the username right.


Thanks for your help looking into this :)

Adding the comment from the other thread for anyone else trying this:

As Joel said, JIRA hostname is:
Username is the email address you use to log in to JIRA

API key you can get by following the guide.

Still, if you don’t want to use zapier and use the integration you are currently using, here are some steps👇

To find your username : 

  • Click on your picture in the top right side
  • select personal settings
  • Your user name will be shown there 

I followed the steps you suggested but the username doesn't display:


Screen Shot 2020-10-22 at 10.34.54 am.png

Wait, let me troubleshoot it

Like Joe Tuke likes this

Ok, try if this works




Hmm... no dice. I tried copying both the Full name / Public name and using those as the credentials but still got the unauthorized error.


My original assumption was the the Full name / Public name was different to the username.

May I ask if you are a admin

Yes, I set up the account, and double-checked I have site admin access in settings > user management.

Screen Shot 2020-10-22 at 10.57.19 am.png

If you are then 

click on settings beside the profile pic and choose user management

then scroll to the desired user and click on view details

after that you can scroll down and you will see a image in which his avatar, his email, and also one more thing Will be present there { @Support - Leoj Studio}

copy paste that 

Thanks, I tried that but it didn't work.


I managed to figure out the answer though, the username was my email address. I was able to connect after putting that in.


Thanks for all your assistance :)

Hey @Joe Tuke ,

To start off, I would prefer you to use Zapier , It is a free integration software where you can link two apps, as for username Zapier only asks for your connected account with Jira.

Thanks for your suggestion Leo. Qase is not supported by Zapier, so I don't think this solution would work for me.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Feedback & Announcements

Announcing Data Residency for Standard and Premium licenses

Update: We have just released data residency for Austra...

5,218 views 13 40
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you