As a follow-up to our announcement, I wanted to respond to the feedback many of you have provided and answer a few of the top questions you’ve been asking.
Specifically, this post will cover:
The timeline of changes, and how long you have to plan
Your feedback on compliance and data residency requirements
Our plans for the future of Data Center (rest assured, it’s bright)
Non-profit customers' need for Data Center Community subscriptions
Before we dive into the details, again, I want to thank all of you for your engagement with us. I understand these changes are disruptive and we will continue to listen to your feedback and help you navigate these changes. We will continue to answer any questions you have here in our community, or you can contact us directly.
When are the changes you announced effective?
One of the areas we’ve received the most questions about is when each of the changes we introduced goes into effect. First, I want to reassure you that you don’t need to make a decision or migrate immediately. With more than three years of server support, you have time to make the best decision based on your requirements and our roadmap while continuing to use our server products. Our roadmap will continue to evolve as we hear your feedback. We’ve also heard your need for more specific and actionable timeframes and guidance on when is the right time to move, and are working to address this.
Below is the timeline for the rest of the changes we announced. For more information on the specifics of these changes, visit our website.
As you navigate these changes and evaluate your options over the next three years, we’ve built and will continue to develop new resources to help you make the best decision based on your organization’s requirements.
I can’t move to cloud yet. When is ________ coming to cloud?
Over the last few years, we’ve made significant investments in our cloud platform’s security, extensibility, product functionality, scalability, and more to meet your current and future needs and there’s lots more on the way. However, we understand some of you may still be waiting on upcoming capabilities to be available in cloud, like data residency, so we’ve updated our cloud roadmap to give you visibility when your requirements will be met. As we learn more about your requirements, we will update the roadmap with the details you need to be confident that your requirements will be met, and on what timeframe. We’ve also updated our Trust Center with new information on compliance and security available in our cloud products, and how our teams are expanding coverage to help you meet compliance, security, and scalability needs.
We know data residency is a requirement for many of you to move to cloud. While it is currently offered with our cloud Enterprise plan, we understand those of you with fewer than 1,000 cloud users still need this requirement met. Additionally, regardless of your size, we’ve heard from many of you that you have additional requirements that aren’t currently on our roadmap. To make it easy to follow any updates we plan to introduce for smaller tiers, we've created a ticket (CLOUD-11064) that you can watch.
We appreciate all of the feedback you’ve provided us over the years to shape the roadmaps of all three of our deployments - cloud, server, and Data Center. Please continue to check out our roadmap and if you see any of your requirements missing, join our server community group to share your feedback. As a group member, you’ll be part of shaping the future of our cloud offerings. We plan to connect group members with Atlassian Product Managers working on the requirements across each of the areas you care most about (e.g. security, change management). Our Product Managers will first and foremost listen in order to understand your needs, and they will also present our progress to date, and solicit feedback on future plans and roadmaps.
In addition to providing you with three years of server support, we will continue to offer Atlassian Data Center, our self-managed enterprise edition that allows you to maintain control over your environment and meet your unique security, compliance, and scale demands. You can run Data Center on your own hardware or host behind your own firewall in public cloud providers such as AWS or Azure. Atlassian Data Center is, and will continue to remain, a critical offering for many of you with strict business requirements or regulations.
Over the past year, we’ve significantly invested in our Data Center offerings, ramping up the delivery of new enterprise-grade features like support for CDN, rate limiting, advanced auditing, and more. To learn more about what’s available in Data Center or what’s coming in the future, check out our Data Center roadmap.
We also recently announced that we’re including some of our most powerful Atlassian apps and new features with our Data Center subscriptions to help you meet your need for better collaboration and increased insights.
Jira Software Data Center: Advanced Roadmaps (formerly Portfolio for Jira)
Confluence Data Center: Team Calendars for Confluence, Analytics for Confluence
Jira Service Desk Data Center: Insight - Asset Management, Insight Discovery
Finally, we understand many of you already run and may continue to run both cloud and Data Center products so we’re exploring how we can make using cloud and Data Center together easier, such as providing enhanced integrations or a unified administration experience.
We are working on a solution for community customers who can’t yet move to cloud
We’ve heard feedback from many of you who work for charitable non-profit organizations that you require community discounts for our Data Center products. We are working hard on a solution and will share an update in the near future. We understand the importance of your work and have no intention of making it harder. Until then and for an additional three years, you’ll continue to have access to maintenance and support for your server products, in line with commercial license customers.
Thank you for your feedback and engagement with us
I hope this helped clarify some of your largest questions or concerns. I want to thank you again for your partnership over the years and for making Atlassian the company it is today. I understand these changes are disruptive and we are here to help you navigate these changes. We appreciate your continued support and are committed to your success.
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