October 19, 2020
Dear Mr. Cannon-Brookes and Mr. Farquhar:
I am writing to you in response to the announcement that Atlassian will discontinue selling sever licenses.
The largest of your customers will see no impact from this change, the smallest of your customers are nimble, and hungry and ready to change, that leaves the middle where migration efforts are highest, budgets are thinnest, and the most straightforward way forward, data center licensing, is priced out of reach.
The forgotten-middle deserve a better option. I implore you to reopen the discussion on a smaller user data center license tier. I say "reopen the discussion" because I know that your actions, much like all actions taken at Atlassian, are carefully considered and debated. I ask you to re-consider the impact on the people that have invested trust in you, grew your reputation, and grew your company. Remember the creative adventurous people who took risks by believing in your company values, and your products when they were unknown.
These are the forgotten middle and are some of your most loyal fans and advocates.
Atlassian software enables organizations to do more, it builds momentum in companies. Companies have their own north star, their own core competency and Atlassian software accelerates its progress. Migration for them to the cloud needs to be on their terms
and as part of their journey, it's not a matter of if, but when. Cloud is the future, and Atlassian is staying true to its values by boldly moving into the era of cloud. But please do not forget the middle and move on without them. They are so much of your history.
Allow the middle to continue to license the products they depend on at a reasonable price. The forgotten-middle are not looking to remain in the past, they want to move to the future, they are the people who first took the risk on you and saw a better way. They want to move, but on their own schedule. Reward them for their hard work and years of struggle who have allowed you to now take this momentous step forward.
As an admirer of Atlassian and its values and as a champion of the incredible products you produce, please allow us, the forgotten-middle to license what we already have and love at a reasonable price. A company of 60 should not be forced to buy a 500 user license if they need to stay on premises for now.
Be kind with the great power you wield and offer an affordable data center license.
The middle care about all things Atlassian, they will continue to be your closest ally. Please take action so they will not be forgotten.
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