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To all Atlassian server champions - we want to hear from you

Cameron Deatsch

Edit Nov. 6, 2020: Thank you for all your feedback. We’ve summarized and addressed your top concerns and questions on this thread.

---

If you haven’t already read our recent announcement “Accelerating our journey to the cloud, together” and reviewed the related information that we added to our website, please start there as both resources provide important context for this post.

Now that we’re all on the same page, let’s talk about it - our plan to stop selling and eventually stop supporting server is a big shift. Especially for our server champions like you.

I wanted to write this note to acknowledge all that you do for your Atlassian users, and to be upfront that we know this announcement is disruptive and may cause uncertainty in the near-term. I also know these changes are the right ones to set our customers up for decades of future success, and I’ll do everything I can to make sure you have a clear path forward alongside us on this journey to the cloud.

Server champions, you know who you are. You’re the one who has used our server products for years, in many cases a decade or longer. You’re the person who introduced our server products into your current organization and perhaps this isn’t the first organization you brought Atlassian into. If Atlassian products were already in use when you got there, you’re the one who took over and drove the adoption and success of our products to a new level. You’re an expert on our server products, bending them to the will of your stakeholders. You’re the one people come to when there is a challenge they need to solve with Atlassian products. Heck, you may even have Atlassian in your title.

Atlassian wouldn’t be where it is today without you, and you’re an important part of our future.

Which is why we are creating server champion community groups.

We’d like to invite you to become part of a set of private server champions community groups. As a group member, you’ll be part of shaping the future of our cloud offerings. We plan to connect group members with Atlassian Product Managers working on the requirements across each of the areas you care most about (e.g. security, change management). Our Product Managers will first and foremost listen in order to understand your needs, and they will also present our progress to date, and solicit feedback on future plans and roadmaps.

While we’re confident that Atlassian cloud is ready for the majority of our customers today, we know there is still more we need to continue to learn from server champions like you. We want to partner with you to ensure we deeply understand your requirements so that you can confidently say that cloud is a great choice for your organization. We want to enable you to deliver the same great experience to your users that they have come to rely on.

How to join the server champion community groups

To join our server champion community groups, please click on the links of the group/s you'd like to join and hit the Request Access button. You'll receive an email confirmation within 24 hours.

Want to ask a question now? If you’ve got questions that aren’t addressed by the information we added to our website, drop them in the comments below. We’ll be monitoring this post actively and the Atlassian team is here to support you.

A final note…

I want to wrap this up by saying thank you. Thank you for your partnership. Thank you for helping to make Atlassian the company it is today. During my time as Head of the Server business at Atlassian, I spoke with many of you personally. I know the passion and pride you have for the work you do, and I sure hope in those meetings it came across clearly how much respect I have for you and the role you play.

Thank you for giving us an opportunity to show you we can continue to be great partners as we journey to the cloud, together.

Comments

David Willson

Remember server isn't actually going away, its the same bits as data center, if you buy a datacenter license your server instance still continues to work, so things are status quo if your organization can afford data center. Cloud is the future! No doubt about that, and everyone that can go there should!!! For the middle ground few of us that can't go cloud, even thought we want to, and can't afford datacenter we are stuck in a serious way. Atlassian products are THE FREAKING BEST please please please continue to make them affordable so we arn't pushed to another inferior crappy vendor. After all, one of the main Atlassian values is "Don’t #@!% the customer".

Billy Poggi AUG NOVA_ DC

This is a really big deal. I'm torn, but I like it.
I'm looking forward to the great ways we can be successful with government requirements without having to scale all the way up to data center.

We'll find a way!

Davin Studer

How can you expect your customers to be ok with the HUGE price increases that will come from this ... especially during these times?

For instance this is what we pay annually for our Atlassian Products and apps.

Server - Total $38,643
Confluence - $33,298
Jira Software - $5,345

To move away from Server to Data Center and retain all our current functionality would be ...

Data Center - $97,968
Confluence - $74,496
Jira Software - $23,472

To move to Cloud and lose much of our functionality as the apps don't exist

Cloud - $137,640
Confluence - $128,840
Jira Software - $8,800

Just to move to Data Center it would cost us over 2.5 times as much. There is no way that our organization will go ahead with that. They will tell me to start shopping around and planning a migration. Given that how does this fall in line with your value of "Don’t #@!% the customer"? Please, I love your products, but you are seriously missing the mark on not "#@!% the customer".

Taylor Huston

It's not going away, it's just becoming completely unaffordable for most small to medium businesses.

Jimmy Seddon

As a hybrid customer, I'm extremely grateful we decided to make the move to Jira Cloud a year ago. However, I have some reservations about the fact that Bamboo is getting a Data Center version which I don't think was ever likely to be on the roadmap until this announcement.

That all being said, @Cameron Deatsch I really appreciate that Atlassian wants to form a Server Champion group to have an open dialog about the pain points and roadblocks of moving away from the server versions. I know Atlassian will be swarmed with comments of disappointment and I wanted you to know that I admire the desire to have a two-way conversation about this/

This is definitely going to be a lot to think about over the next year.

Matteo Gubellini _SoftComply_

Hello,

I think I'm speaking for a lot of other partners in the Atlassian ecosystem.

The decision to eventually discontinue the Server products is a massive deal. We have business mainly with small-medium companies who can't simply afford to move to Data Center. As we work with regulated industries like Medical Device manufacturers, going to Cloud is simply not an option.

You may boost Cloud as much as you want, but it's missing a ton of key features that will make it non viable for regulated industries. Apps for Cloud are limited in their features, due to the structure itself of Cloud, that prevents developers do have the same solutions as in Server. And, due to the very nature of Cloud, the continuous update of the instance, regulated industries will not be able to use it. They need a more static solution.

Maybe it is part of the Atlassian strategy to drop the small fish in favor of the large ones, but I expect many companies to move away from Atlassian, and a number of partners to cease business. Consider anyway that many of these small companies expand significantly in 1-2 years, making them potential customers for Data Center, but if you add these entry barriers in the first place, then they will choose a different platform.

I would ask you to consider at least to create lower tiers for Data Center. If the purpose is to ensure customers renew their licenses, I'm ok with it, but we need to provide Server-like solutions for the regulated industry, for small-medium companies.

Regards

Matteo

K-IT Team

As a part of a large non-profit organization, we need to look closer into Data Center options, but for now am taking a deep breath to avoid switching to more colorful language as response to the recent announcement to discontinue the server line.

And please spare use with the "journey" and "partnership" euphemisms while you are effectively pulling the carpet from underneath all of us that cannot use any cloud service.

What I would like to hear are realistic non-cloud offerings, as otherwise we will start looking for a different product effectively Monday.

What this move already did is massively undermine the trust in Atlassian as a strategic partner and this will have a multiplicative effect in our organization unless some mediating measure for non-cloud options is announced very soon.

Erick van Rijk

I second this statement. There a a lot of mid size companies that CANNOT move to the cloud. Our Notified Body will never accept something mission critical as documentation / project management to be hosted in the cloud. DC isn’t suitable for smaller / midsize businesses due to high costs vs benefit.

Cameron Deatsch

David, thanks for your feedback and the last thing we want is for you to go to another vendor. We did not make these decisions lightly and you have a variety of options moving ahead.

First, I'd love to understand the specific reasons your organization can not adopt Atlassian's Cloud. We have a ton of development going into ensuring we eliminate the various scale, extensibility, compliance, and data privacy issues customers have when it comes to cloud. We also recently published our roadmaps across these areas which I suggest you explore here: https://www.atlassian.com/roadmap/cloud

Also, we are offering all our Server customers cloud trial licenses for free that are co-termed with your Server license so you can explore cloud for your company at no expense: https://www.atlassian.com/migration/cloud

Second, you can absolutely move to Data Center and effectively preserve your current Server environment while unlocking a ton of new Data Center features. If this is the path that is best for your company I suggest you look to move prior to February to lock in the best price for your company.

Third, you can renew Server for 3 more years which gives us ample time to work with you to make either of the options above a viable path for your company.

Lastly, you can go to another vendor as you mentioned and if your company is serious about this choice, please let me know as I'd like to jump on a call and understand your direction.

Cameron Deatsch

Davin, thank you for the detailed post. I sent you an email and would like to jump on a call to go through your products with my team to ensure we are presenting you with the best possible pricing for your options. You are absolutely correct that all future paths do lead to increased prices but we stand by those prices due to the value they deliver as well as the relative pricing of alternatives in the market.

Also, we purposefully constructed this program to accommodate customers who may be affected by the global pandemic which we can discuss.

Cameron Deatsch

Thanks Billy. I believe you're based in the US and the teams are working like hell to get our products Fedramp certified. You may have seen that we just launched Trello Fedramp certification. You can track our roadmap in this area here: https://www.atlassian.com/roadmap/cloud?enterprise=security

Cameron Deatsch

Thank you Erick and Matteo. First, the goal here is not to lose our focus on small and mid-sized customers. In fact, the overwhelming majority of our 150,000 cloud customers are small and mid-sized businesses.

As far as cloud viability is concerned, you mention three specific areas, compliance due to being a medical device company, extensibility for developers, and continuous updates that enterprise customers can't accept. In all of these areas we are making tons of progress. From a compliance perspective, are there specific regulations that we should be aware of for your specific organization or is it simply internal policies that all data must be managed in house? With extensibility, we continue to focus on Atlassian Connect and Forge. We already have the majority of our most popular server apps available in cloud (and we know they don't have 100% parity) but we believe that we can accommodate many of the key use cases customers are looking for. Lastly, with continuous deployments, we are working on the ability for customers to choose when new features are deployed. You can track all of this here: https://www.atlassian.com/roadmap/cloud?

Lastly, on your request for lower Data Center tiers, we hear you loud and clear. At this time the entry point for Data Center is the 500 user license and we have no plans to add lower tiers. However, we will continue to capture feedback from our customers and partners in this area.

Cameron Deatsch

Hi Kyb, let me know if you want to speak directly over Zoom as I have no problem hearing the more colorful language directly and I promise to avoid the euphemisms.

I'd also like to understand why your non-profit organization can not adopt Atlassian's cloud. We offer very friendly terms for non-profit companies: https://www.atlassian.com/software/views/community-license-request

However, if Data Center is the best path for you, I'd like to make sure you have all the information you need to make this decision. The last thing we want is to lose you as a customer.

Cameron Deatsch

Jimmy!!! Nice to hear from you again. Bamboo Data Center was always a hot discussion as the Bamboo R&D team has been itching to take this on for years. This announcement just allowed us to make the call to get it done sooner than later. I believe you're speaking with the Bamboo PM soon and I hope what we are delivering will meet your heavy Bamboo needs. You have my email so feel free to ping me directly if you'd like to discuss further.

Also, I'd greatly appreciate you sharing your experience with Jira Cloud with the community and others on this thread.

Pavel Krivoruchko_3cy9yw

The best thing you could do while keeping the current pricing policy is making Server version opensource and free to use (at "as-is" basis). Atlassian did a great work of supporting newer JVM/Database versions, so even with minimal first-party support it would be a great solution for years to come. Is this path possible?

This is the way many software companies work now, with free basic opensource tier and enterprise-grade paid tier.

Even without plugin marketplace infrastructure, this approach will allow even more use cases for Server (for example, making certifications in restricted industries simpler), while keeping large enterprises coming to Data Center being sure that there are enough professionals in the market to support it.

silverb

My post is instantly deleted after posted.

Is this the way you are hearing from us?

https://community.atlassian.com/t5/Confluence-discussions/Please-take-your-decision-back-about-dropping-server-version/td-p/1508974

Michael Woffenden

Agreed!

Atlassian could solve this dilemma (and truly provide some love for the small businesses that use JSD and Confluence Server) -- by creating an entry level pricing scheme for Data Center.

Don't force us to go to Cloud! It's not at all the same product as Server.

Taylor Huston

This is an incredibly bad idea.

I've been an Atlassian administrator for several years now. I have worked with a lot of companies, big and small. Some on Server, some on DC, some on Cloud. Many, many companies do not want Jira Cloud. They need their data on a server they control, behind a firewall they manage, that they can access even without the internet. They have customizations that won't work on Cloud. They rely on Add-Ons that aren't available for Cloud. And many of them are companies that can't justify $40k/yr for Jira alone.

Killing off Server is an incredibly backwards, harmful move. I see no technical reason to do this, it seems solely to force people onto Cloud or Data Center, where you make more money. This move seems entirely driven by greed and profits, not what's best for the customer. Keeping Server alive, as a product, has minimal overhead for you as a company. It's basically the same code as Data Center, which you aren't killing (yet). So it's not like Server was losing you money by existing. The only reason to kill it is to FORCE people into things that make you more money. That's bad for the customer.

Before, a customer could try Jira On-Prem for as little as a $10 starter license. Now the cheapest option they have is, what, over $40k? That is insane.

This is going to leave a huge gap in the market that some other company is going to come along and fill, stealing all of those customers away from you. There are a lot of companies out there with under 200 employees that have no interest in Cloud and can not afford or justify the cost of Jira Data Center.

https://www.atlassian.com/company/values

"Don’t #@!% the customer"

[A9] William Kennedy

"Be the change you seek".

Viktor Kuzmychov

Hi @Cameron Deatsch

Thank you for your amazing products and the journey me and others were honoured to have with you. My one started ten years ago, hard to believe it's been a decade now. And I hope this is not the end of it.

I have one question:

Could you please tell us what was the reason to discontinue your server products? After all there are many customers who are still satisfied having JIRA stand alone server and for you, Atlassian, it shouldn't be a lot of troubles to support it since it's basically Data Center without some features, right? So what exactly makes you do this?

Martin Poirier

The cloud version of Atlassian software has severe limitation, if you ever used Structure or Scriptrunner on the server side you will see what I talk about.

On our structure we easily have 30000 issues, and there's lot of feature like SJQL that are not on cloud, also on scriptrunner side most of the most useful issuefunction are not there.

Lastly we have lot of CUSTOM plugin internally done that would never be compatible on cloud. We have a dockered environment with 6 nodes which work well but the cloud version of atlassian is VERY far to be able to customize the way we can do it right now on the server/data center.

The price increase and the 'include' product are not really that useful, the Jira portfolio if we don't want it, we cannot anymore. They include their 'support' but we honestly never used it in 10 years since usually problem come from plugins.

The big part is the jira server desk, we do not need the data center, we have 10000 users on server and its working fine, we pay like 40k? not 350k, this increase justify changing software most likely or stopping using jira server desk for us, we will have to find another solution within jira most likely and do our own custom plugin that would be way to chapter then 300k + increase.

Martin Poirier

Ubisoft

Monique vdB

@silverb your post was automatically caught in our spam filter, and I just went through and un-moderated it. This FAQ item might help.

Why was my question marked as "in moderation"?

Our community has an automated spam filter than sometimes catches "real" posts in addition to spam. All our admins and moderators check the quarantine regularly and will release your post as soon as we can.

Thanks for letting me know this happened, your post should be live now.

Norbert_4mkc3v

An obvious step regarding the last years...

I'm supporting some customers on running atlassian Software different sizes and constellations. Also I'm buildung Up new environments at the moment. Now I've to tell them that they are no longer free in their decision how to run their environments. And for some reasons cloud solution won't fit their needs. I'm sorry for that, but also atlassian becomes more and more a shareholder company ignoring customer needs.

Mike_mw28dn

Hello,

I'm a freelance Consultant and Trainer for Atlassian Products, in particular Jira and Confluence, in the DACH Region in Middle Europe.

I've some questions for the future and some suggestions (requirements for the cloud products). But first I want to express my disappointment.

_____________

You broke two Atlassion principles.

- Don't fuck the customer

- Open and transparent communicaiton.

It is obvious that this change is due to the idea of massively boosting your revenues in the short run. You are milking the cash cow. That is, of course, your right to do. It is a typical capitalistic move. But, and that is what you are underestimating, many people liked you and your products, because it seemed you would act on a different spirt, a new transforming spirit. And it also seems that you got caught by your own success.

OK but that's your mistake und you will have to deal with the long term consequences of losing some of your spirit, trust, fun and creativity.

____________________

Here some concrete questions for my future as a Freelancer, Trainer and Consultant of Jira & Confluence.

Of course, I train and consult self hosted as well as cloud products. And I want to stay with that. But I need a self hosted instance of my own. First of all to train for myself and test different apps. Secondly some of the customers want to train an a training instance, not on their own instance.

So of course it is not affordable for me to own a Data Center License. Is there a possibility of developper licenses or training licenses for Data Center and its APPS? For non productive training instances without owning a productive instance?

________________________

Then some thoughts and requirements for small to mid sized businesses of the Middle Europe DACH Region with higher security requirements:

- They need a protected network. At the moment you can only access their jira/confluence domains via citrix server. So the requirement would be that a companies cloud site can be restricted to a predefined server network, eg. citrix servers.

- Garantee that all the data is stored within the European Union.

- Trust, that companies can really save their highly sensitive data on the cloud. At the moment, most companies do not have this trust in the DACH Region. This is a general cultural, not an Atlassian issue. And I'm not sure how you want to change that...

- Fun for the new Jira/Confluence Admin (See next section).

______________________

Finally I want to mention, that one of the big success factors was, that Admins could easily play around test and try it out, including all the apps of the marketplace. This is not so easy anymore, since most apps have not 10$ per year starter fees (server), but 60$ per year (cloud), and test periods of only one month. This is extinguishing the fun for the new Jira/Confluence Admin. And I have seen on many occasions, that this initial creative fun translated into passion und decisions towards your product for the whole company. It translated into big sales.

So please make it possible for the new jira/confluence admin on the cloud, to be as creative and have as much fun at a very low cost, like on the server product. You will be rewarded a hundred times.

Killing off this initial key success factor seems to be a sign, that you losing the ground under your feet.

Pls be aware, the key to your success was not because you acted like the big companies of the world, it was because you acted differently.

Do Not Lose Your Initial Spirit.

Kind Regards,

Michael

Mike_mw28dn

I posted a long answer and edited it. Now it is gone???

Patricia Francezi_iDev_

@Monique vdB check @Mike answer in the spam. I have received by email and its content is not ......

[A9] William Kennedy

Streamlining that development effort presumably allows them to focus on some of the other teenage feature requests and bugs in Cloud.

Take a look at the age and scale of the old bugs.

Things like the inability to rename a Group after creation require fundamentally re-engineering other components: https://jira.atlassian.com/browse/JRASERVER-1391

Does that imply they will they fix Cloud? Probably not. https://jira.atlassian.com/browse/ID-6677

K-IT Team

Thank you for the reply.

zoom might actually be a good idea, as there are many other units of our organization in the same situation and I'd be happy to share with them whatever good news there are. Especially since the information prepared for this announcement seems not to cover Community license holders.

As to why we cannot go into the cloud (not to mention the GDPR headaches that such a move would create):

We used Jira and Confluence (and some more) as the main tool for all our internal communication, documentation, discussion and project management. For these things, we cannot accept the risk of a user or Atlassian being compromised and our information being exposed.

Hence we run Atlassian products only on our internal network - they are not exposed to the internet (and never will be). And this policy will stay in place for the foreseeable future. We'd rather switch products entirely than migrate into the cloud.

In addition, we run shell scripts on the server itself to automate certain aspects in combination with other intranet-only "on premise" services which I cannot see happening "in the cloud".

And last but not least there is user management - we maintain our internal user directories for all employees and also use that to manage use/access to our Atlassian installations. The amount of effort needed to securely(!) connect our directories to an Atlassian-owned cloud is a showstopper on its own.

In the past, Atlassian has been very generous with Community licenses for which we are very grateful! But the only remaining non-cloud option for the future seems to be the very expensive Data Center license, which turns the generosity upside down. Please correct me if I missed some other non-cloud alternative.

Assuming that the decision to stop selling/supporting Server licenses is irreversible, the only option I see for us to continue using Atlassian products are massively discounted Data Center licenses for former Community license holders..

Stephen Sifers

Hello Mike,

Our spam filter caught your message and has since been released. Thanks for letting us know, your post should be available now.

Respectfully,

Stephen Sifers

David_4br95d

Hi altogether,

I was really disappointed and sad when I read your announcement this weekend.

We are young students and use Jira to manage our projects at school and for our small blog where we have a team of ten people. Additionally, we use Confluence as our wiki and knowledge-share for our projects. The 10-user-license was great, but meanwhile we have some more users, because I could convince more classmates for Jira

Happily we were then provided with an academic license from Atlassian this year - big, big thanks for that again, we were so happy!

Your tool is really amazing and there couldn't be any better tool than Jira for us. As we are tech freaks too, Trello would be to boring for us as we like to configure our personal workflows and yes, simply customize everything. But because we are students and a small team at our blog (our hobby project), we can't afford it to pay for Jira Cloud and Confluence Cloud licenses.

What would be the pricing for us? At this time, we use Jira with 30 people total (classmates + teachers + team of our blog).

Currently for Jira + Confluence Server: $0/year

Looking at Cloud, this would be for
Jira Cloud: $3,500/year (with academic license, 50% off: $1,750/year)
+ Confluence Cloud: $2,500/year (with academic $1,250/year)
= $6,500/year in total ($3,000/year with academic discount)

This is too much. Please don't misunderstand, we really appreciate your work and would be willing to pay for this a bit, but not that much. But we really don't have that money. With the ads on our blog, we only pay our server costs (where our self-hosted Jira runs on for example).

Either Atlassian reconsiders this decision, otherwise we will have to look for alternatives starting the following months. That would be really sad, as we really like your tools.

I would be happy if you could discuss this decision in your teams at Atlassian and reconsider some things in doing this.

Julius Zatroch

Hello Cameron.

I know it's not your decision but you are opening Pandora box now. If Atlassian didn't change own path to "Cloud only" and "Money first", there will come other companies to your market and will take your customers. You have showed what is path to succesfull company (good products, marketplace, community support, cheap starting version, partners). World is different now and even Trump will not stop China software companies to copy and release own products. Did you try ZenTao....?

Seweryn Szatkowski_rrf6ph

...

Fabienne Gerhard_7tu1zo

I would really like to know how data security according Europe GDPR will be handled - after first shock I‘m really seeing it as a chance (I can see advantages in cloud and I‘m sure time over the next 4 years will give is even more)

But right now - at this moment - no chance moving to cloud without getting killed by our data security chief....

Alexander Lehmann

Hi @Cameron Deatsch

in the past 10 years I have worked for many small and medium companies in Europe (especially Germany) as administrator and consultant introducing Atlassian products into their ecosystem.

In light of the policy change I want to share my experience to give an insight why server products (or at least Data Center tiers below 500 users) are so important:

Let's say the company has 500 employees. The usually use case is the following: a small team (for example in development) starts evaluating Jira using a $10-licence. They like what you can do with the tool. The company is buying a 50-user-licence so the whole team can use Jira. After a while other teams learn from the experience of the first team or evaluate Jira for themself. Sometimes the company upgrades to a higher tier (i.e. 200), sometimes there are even two or more parallel licences in place because Team B didn't know that Team A already uses Jira. (Yes, this happens very often!)

The user tier in the company is rising over several month sometimes years. Suddenly the marketing team wants to use Confluence, but only for 50 users. But now the development team needs access to Confluence. A higher tier of Confluence is necessary. Step-by-step the Atlassian tools are getting more and more important. Isolated solutions in different teams get consolidated to one solutions (i.e. as a 500-user-tier).

Finally the switch to Data Center may take place.

But it took the company several years of using Atlassian Server products in lower tiers before finally making this step. Often the company needs this time to build trust in your products and see what they are capable to achieve with them. Only after all this time the company is willing to invest in a Data Center solution.

I've seen and supported this exact process many times. But with the new model this process will never happen. The company will use other inferior tools.

Cloud products will never be considerated by those companies, because of company policies and/or the strict EU GDPR or the even stricter German DSGVO. Fact is, the most companies I know want full control over their data on their own infrastructure.

In my opinion the solution is simple: please consider offering lower user tiers for your Data Center products (i.e. 50, 100 & 200 for Jira and Confluence). That way Atlassian still supports the described process for small and medium companies. Otherwise you will not only loose the customers who would start using server products in the next years. You will also loose the customers who just started using your products at a low entry tier and are willing to switch to Data Center in the next 5 to 10 years.

Cameron Deatsch

Taylor, thanks for your feedback and for continuing to be part of the Atlassian community. I read your detailed comments above and your post on Medium.

You are absolutely correct that there are there is a subset of our customer base in highly regulated environments that may seem stuck without an option. But the reality is that when we do speak with those customers almost all of them use some sort of cloud technology in their businesses. Moreover, almost all of them have been adopting cloud technologies faster than various on-prem tech. It's on Atlassian to meet their various requirements for data privacy, extensibility, and apps. And since you're a member of the community I hope you agree that we've made significant progress in all of these areas over the last couple of years.

And when it comes to these lower-tier customers, the price is not much different when you compare the current Server licensing fees and our cloud licenses. When you take this into account plus the cost of managing hardware and managing upgrades it's often a cost-savings for our customers in these tiers. We did not make this announcement to force these lower-tier customers to go to Data Center so we could raise their prices.

Everyone at Atlassian takes "Don’t #@!% the customer" very seriously. This is a big change we know but we have never been shy with our customers about our cloud investments and future. Additionally, we spent a lot of time ensuring that all of our customers have the time to make the decision that is right for them and that we accommodate their various needs over the next few years. Server customers can still upgrade and purchase new marketplace apps after February.

Cameron Deatsch

Thanks Kyb. I'll reach out to you via email so we can get some time to connect.

Atlassian does offer 75% off cloud licenses as part of our community licensing program but we understand this may be an issue for regulated environments.

Cameron Deatsch

Thanks Martin. I'll have one of our Enterprise Advocates reach out to you. For an environment of that size and complexity Data Center should be the answer at least for the interim. In fact, I know Ubisoft already has multiple Data Center deployments so maybe there are other ways to address this challenge.

Stacey E. Kimmel-Smith

My observation about this announcement is that the message is confusing, in part because of the range of products, add-ons, tiers, discounts, and exceptions that are not consistently referenced in the email or on the web site. As an academic institution using 3+ Atlassian products, we need more clarity on our options and the pricing implications.

Will Atlassian offer Zoom or phone consults to help their customers work through their options and particularly, the pricing implications?

Thank you.

Taylor Huston

@Cameron Deatsch all of that sounds nice, I'm sure your team spent a lot of time coming up with good, canned answers to all of the complaints that you knew you would get. But you're still not answering one thing.

"Killing off Server is an incredibly backwards, harmful move. I see no technical reason to do this, it seems solely to force people onto Cloud or Data Center, where you make more money. This move seems entirely driven by greed and profits, not what's best for the customer. Keeping Server alive, as a product, has minimal overhead for you as a company. It's basically the same code as Data Center, which you aren't killing (yet). So it's not like Server was losing you money by existing. The only reason to kill it is to FORCE people into things that make you more money. That's bad for the customer."

If keeping Server alive costs you basically nothing (since it's essentially the same product as Data Center, just with different licensing so that should be the case), why does taking away the CHOICE for customers make any sense?

I get that Cloud is the future, for many reasons. And I definitely think you should invest most of your time, effort, R&D, etc, into it going forward. But. no matter how much you improve Cloud, it will never be okay for all customers. There will always be a small, but very real, section of customers that require an On-Prem solution, for whatever reason, but cannot justify the minimum tier and cost for Data Center. Seems to me you really have three options.

Keep Server and Data Center alive, as it is now, but continue to improve Cloud so that it becomes so good that most of your customers WANT to use it anyway, and leave Server alive for those few that can't. Leave the choice up to them.
Stop selling new Server licenses, but add some Data Center tiers that are cheap enough so that small companies that can't move to Cloud have an affordable, viable choice. Make it so that 100 person company has a choice between Jira Cloud or Jira Data Center for about the same amount of money.
Just kill Server, keep Data Center prohibitively expensive, taking away their choice.

Option 1 is the most customer-friendly, it leaves the most choice in their hands. Option 2 is less so, but at least your customers still have a choice. Option 3 just takes away their choice completely, and really is #@!%ing a lot of them.

Cloud is the future, fine. Then keep working on it. Keep pushing it. Keep focusing on it. Make it so good that they WANT to use it. Don't take away their options so they are FORCED to use it. Both options will get you where you want to go, but only one will screw over a lot of companies, both your customers and Partners, along the way.

Ferguson

Atlassian is forcing us to move to the cloud.

For now, customers can move to Data Center if they don't want to move to the Cloud.

But by looking into the Atlassian trend, Atlassian will stop Data Center support as well in the future and ask customers to switch the cloud.

In Cloud, you can't add additional security. It means for security you are totally depends on the Atlassian. Which is the thing I really don't like.

Customer like me for which Security is very important will face a many problem.

Cloud security is tight, but it’s not infallible. Cybercriminals can get into those files, whether by guessing security questions or bypassing passwords.

But the bigger risk with cloud storage is privacy. Even if data isn’t stolen or published, it can still be viewed.

VERY VERY BAD DECISION. LOOKS LIKE ATLASSION IS THINKS ABOUT CUSTOMERS.

Julius Zatroch

Hello @Cameron Deatsch

We want to ask you one question: Why 02/2021 ?

Do you and your bosses live on Moon now? We are struggling with pandemic, all countries are reporting daily records now, companies are trying to survive. And Atlassian came up with a date 02/2021 as death line.... How should IT admins ask own CEOs for decission now? Maybe he is now in hospital fighting for his live.... Please look to the mirror and think about it.

Dirk Ronsmans

Well @Julius Zatroch

it's not like the deadline of moving to Cloud/DC is 02/2021. The sales of new server licenses will be ended then.

Support end will be 02/2024

Leonie_3mlra1

Do not force us to the Cloud please. We are using Jira & Condluence because we can run it on our own Servers. Our Data must stay on our own Servers behind our Firewall.
Thanks!

Nuno Gomes_oul1ku

Repeating what was said in the other thread: you have forced us to begin the migration planning for a Jira server alternative.

These alternatives will include products from your competitors. There's no other way of going about it. We picked Jira Software a few years back precisely because we could run in-house.

Your announcement is worrying and shows Atlassian cannot be trusted.

You have likely lost this one customer but you probably already knew this.

Being Appalled

We have customers who need Server because they must run Jira and/or Confluence inhouse for indisputable reasons. It must be understood that Jira and Confluence are used to manage and store a lot of internal confidential information. Often this information is crucial to their business and an important competitive advantage. It is therefore unthinkable to put this know-how on a cloud that is not under their very own control.

Now these customers are urged to switch to Data Center, and at the same time, prices are raised significantly. I wonder if Atlassian did not consider that both of these steps, and especially in this combination, would destroy their customer's trust in Atlassian as a reliable software provider? Should our customers ask us if we think that Data Center has a future, I must say I would not know what to answer.

In addition to that, while for a larger enterprise customers, Data Center would at least be an option, we also have a lot of small business customers. We have always adored how Atlassian supports small businesses by offering very affordable prices for them. We've also contributed to this idea by making sure that the prices for our apps have been very affordable for the lowest tiers.

But now, Atlassian has completely removed the low entry barriers for small businesses. Data Center start at 500 users with prices that are simply not affordable for small companies. Let's face it: you're kicking them out.

Atlassian's step has significantly changed they way we see this company. And not for the better, I'm afraid.

Julius Zatroch

Hi @Dirk Ronsmans

I know other dates, but everybody see first one. Many companies are evaluating first or second or third Atlassian product now, many Atlassian partners have prepared project for customers but are waiting from March because of pandemic. This all must be finished till 02/21... Atlassian placed bomb and it will smash not only thousand customers, but thousand peoples working by partners...

It looks Atlassian is using pandemic to force companies go to own cloud... It's disgusted and its disgracefull to all workers in first line helping people in this hard times.

Kensuke Karukomi （軽込　健介）

Totally I agreed.

I'm an ATSP and also a server administrator.
In Japan, many companies (even in enterprise) will take similar 'bottom-up' approach to introduce and expand software products. Due to some reasons (laws, industry regulations, comany regulations, available apps, customizations), Cloud is not a solution for us and some (not a few) customers.

New licensing model definitely will kill that approach.
I would much appreciate if Atlassian will offer an alternative way.
ie) Adding lower user-tiers for DC upto 500 users - like 50, 100, 250.

Murty Chitti

Due to country specific regulations we need to keep data within the region like China or Europe. Atlassian cloud will not provide this functionality.

We need this functionality for Jira ServiceDesk. Any alternatives?

Thomas Dörfler

"Cloud is the future! No doubt about that, and everyone that can go there should!!! "

What a statement. Yes, cloud removes customers from the need to set up a server. But what other benefits are really there when it comes to serious business?

From my (maybe rather conservative) point of view: Our company is loosing control and is forced to trust, that somebody else will properly backup data, upgrade software, ensure data security, continue service for our vital project information. BTW: We have to maintain access to our project information 10+ years.

And this "someone" obviously has no real idea about what it means for an European company to move its vital data to a cloud "hosted somewhere in the world".

So, once again:

why is cloud the future?

Thomas Dörfler

Simple question to Atlassian:

if we would move our Jira server instance to your cloud: For how long do you guarantee access to our data? I am sure many customers need to maintain access to Jira data for 10+ years just to have access to project related information.

So: what is the guaranteed period you will maintain your cloud up and running?

Dustin Sneath

Want to hear from me? Well, hear it loud and clear: We're out.

We are a tiny, tiny blip of a customer for you. Less than 10 users. There's no way I'm going to migrate us to Cloud or DC when all we're looking for is a simple documentation system, and by the way, one that we can secure ourselves on-premise without having to worry about someone else's "whoopsie" in a firewall config somewhere letting people access all of our technical notes.

Confluence was beginning to act as a gateway drug of sorts -- we were starting to look seriously at Jira, and already signed up for Statuspage. We've been Trello users for several years now. We love the products, but not enough to pay what you're asking. I feel that there's a lot of other organizations in a similar boat, and you're going to miss out on more business than you realize. Or, maybe the plan is just to jack prices up on the poor suckers who stay to the point where the lost customers won't matter.

Either way, we're done. I'm sorry, but that's just reality. You really screwed the pooch on this one.

Christopher Pfaffinger

As a small startup cloud migration will not happen for us.

- due to project sizes 2gb of storage total won't meet our needs (talking about a lot of projects here)

- the first non-free plan is way too expensive compared to our previously used starter license

- we don't want our data in the cloud due to liability concerns with our clients

- we prefer on premises

So our way of migration will be gitlab somewhat in 2022, which is free

Thanks for all the happy years but good bye

David Willson

An open letter to the founders - https://community.atlassian.com/t5/Jira-articles/An-Open-Letter-Atlassian-s-Forgotten-Middle-re-The/ba-p/1510036#M3448 - please make data center licensing more affordable.

Scion

We were also considering buying Bamboo for the local-hosted build server we recently bought, as the building that we need done cannot be done easily or in any timely manner on Bitbucket Pipelines.

The self-hosted runners on bitbucket pipelines (as well as many of the critical features we need) are not going to be available until Q2 2021.

WIll the pricing for Bamboo data center still be affordable for small to medium-sized businesses that do not need remote runners? Will server customers also get a discount moving to data-center?

Also, with the end of sale coming, you are essentially cramping our growth to no more than 10 active users if we do not move to cloud.

Cameron Deatsch

Hi Scion, are you currently running in Bitbucket Cloud? If improvements to Pipelines is what you're waiting for I definitely suggest waiting for that functionality.

However, if you'd like to move to Bamboo we will be supporting Bamboo Server until February 2024 so you have some runway if that is the direction you're heading. We have yet to define our pricing for Bamboo Data Center but it will be in line with our other Data Center products.

Viktor Kuzmychov

Also what would happen to the data if subscription is not paid anymore? Server could be left alone with no support but with data accessible. Can the same be done to Cloud?

Asten Rathbun (ARATHBU1)

For our organization, we cannot use cloud. We have multiple small independent private networks. Most of these are for very small teams, each with their own instance. It's easy to spin up a VM and a dockerized Jira/Bitbucket/Confluence setup for small projects on each network.

If Atlassian takes this route, we will rip out all our Jira, Bitbucket, and Confluence. I have no idea what we'll replace it with, but Cloud is simply impossible, and Data Center is hilariously not the product we need.

Dirk Ronsmans

I'm curious how you manage your license then today? If you spin up an instance when needed do you also have multiple licenses that are unique or are these shared across instances?

Asten Rathbun (ARATHBU1)

Yes, we have a number of licenses. Instances tend to stay around a long time, but are independent. As projects wind down we remove old projects and use the same license/instance for new ones.

Scion

I feel like this announcement was not well thought out. If instead, you had begun reaching out to server users and asking why they did not or could not move to the Cloud, and resolved answers to their questions first before sunsetting server products, then you would not have as many upset customers.

This feels like an announcement that should have happened next year, not this one.
You are asking customers to move from a mature and well-documented platform (server) to a brand new but still half-baked one (cloud).

Instead, it very much feels like you thought you knew better than the customer, and did not properly account for your unknown unknowns. Issues that you did not know you did not know.

Paul Stallworth

Hi Stacey,

I'm also in higher education. One thing we've found helpful is to engage a partner reseller to act on our behalf with Atlassian when it comes to licensing. The partner can help with things like co-terming licenses and also navigate the complexity you mentioned. This is something you can get for free, as the partners work it out with Atlassian. If there are local partners in your area, they may be able to serve as your reseller. If not, many of the biggest names in the ecosystem (Adaptavist, Appfire, etc.) do it as well.

Hope this helps,

Paul

Asten Rathbun (ARATHBU1)

Our projects pay for our licenses. I cannot pay in February 2021 for a project that might not come until 2022. I can't pay for 3 years up front because that's not how budgets work in much of the real world.

The only option for us is to renew what we can by February and spend the next year migrating to another solution.

Cameron Deatsch

Asten, thanks for the feedback.

I see you work for a large enterprise organization. I assume Data Center doesn't work for you due to the federated deployment approach you have for teams where each team gets its own environment?

Our Cloud enterprise offering offers almost that exact approach you're looking for. Is the requirement to keep these systems on internal private networks due to security, apps, or something else?

If you do choose to go with another vendor would you be willing to have a call with me to discuss what direction you are going?

Cameron Deatsch

Mike, thanks for the long and detailed write-up. The request for non-production Data Center deployments to "play" around with is definitely something I'll bring back to the teams.

Additionally, thanks for the detail on the requirements for cloud customers in Germany. I believe we can address many of these requirements with our data residency and other security-related roadmap improvements.

Cameron Deatsch

Alexander,

You're absolutely correct. The incremental expansion from a Starter license to a Data Center deployment is something we have spent a lot of time building over the last decade. This is actually a key reason we launched 10 users for free on our cloud products to lower the barrier even more to getting started with Atlassian's products.

Additionally, with cloud we offer even more flexible per-user pricing that is dynamic with customer's usage so when the market teams want to join, they just can, you don't have to wait to purchase an upgrade. Because of these reasons we actually see user expansion in cloud outpace server across all customer types.

Lastly, on your quote, "Cloud products will never be considered by those companies, because of company policies and/or the strict EU GDPR or the even stricter German DSGVO." You are correct that Atlassian can do more to address these customers' requirements and we are working to do so. However, while your experience in the companies you work with may be counter to this, we actually see the adoption of our Cloud product growing as fast in Germany, or faster than many other markets we currently serve.

But know that your request for lower Data Center tiers has been heard and we will continue to take feedback from customers and partners in this area.

Cameron Deatsch

David, thanks for your reply.

We've received a lot of feedback related to our community and academic licensing and are working to come up with programs to address this feedback.

Cameron Deatsch

Viktor, thanks for your decade of involvement in the Atlassian community. I've only been here for 8 years and before my current role, I actually managed the R&D teams for Server and Data Center.

Our CEO Scott goes into detail on the reasons behind this decision in this post

here: https://www.atlassian.com/blog/announcements/journey-to-cloud

Cameron Deatsch

Nuno, I'm sorry to hear this. I believe we can address the many issues you might have over the next few years. However, if you do choose to go an alternative direction would you be willing to have a discussion on the direction you are taking?

Cameron Deatsch

Murty, we are working on our data residency capabilities and you can track these in our roadmaps here:

https://www.atlassian.com/roadmap/cloud

We have 2 data centers in Europe in Germany and Ireland. We have yet to invest in a data center in China but definitely understand there is an opportunity there and in other countries.

Cameron Deatsch

Mr. Appalled, what are these indisputable reasons you mention?

I have yet to meet a customer that has absolutely no SAAS technology in their companies. If there is something unique about the data stored in Atlassian, I'm sure we will be able to address their concerns with our roadmap of security, compliance, and data residency.

We know this change will frustrate some customers but we are investing heavily to continue to maintain the trust we have earned with our customers over the years. I'm personally available to jump on Zoom with any customer that may have concerns trusting Atlassian going forward.

Cameron Deatsch

Thomas, we maintain your data for as long as you renew your subscription. If you choose to stop using the product you can export your data to comply with your various retention policies.

Cameron Deatsch

Sorry to hear this Dustin. It sounds like you've already made the decision but I hope you realize your current 10 user starter licenses will continue to work in perpetuity. Additionally, we offer our cloud products for up to 10 users for absolutely no cost whatsoever.

All I ask is you go try Confluence cloud. Go check out the new editor. We moved to Confluence cloud at Atlassian a couple of years back and the new editing experience is pretty incredible. If you try it and you think it sucks come post here and tell us why, or, I'm happy to broker a call directly with our product management team so you can tell them directly.

Granted, if we lost you forever, I'm sorry to hear that.

Cameron Deatsch

Christopher, I'm sorry to hear you go. Small startups are a perfect customer for our free cloud offerings.

What storage limits do you require?

What are the liability requirements you have for your customers?

Cameron Deatsch

Scion,

Atlassian has offered Cloud products for over a decade and our current cloud platform has been around for 4 years. We have much detailed analysis of the various reasons customers have not chosen our cloud products (many are mentioned on this thread). The good news is we have eliminated many of these blockers over the last couple of years including improved app availability, performance and scale requirements, security and user management, and much more. When we compare what we have delivered along with our current roadmap (https://www.atlassian.com/roadmap/cloud) we believe we can address every concern a customer might have well before the end of server maintenance in 2024.

Cameron Deatsch

Julius, thanks for your feedback. In fact, competitive threats are a reason why we made this decision. When we look at the market nearly all the competitors our customers mention are SAAS vendors. We realize that only with our cloud products will we be able to maintain our competitive advantage long term.

But no, I have not seen Zentao and I'll check it out. Interestingly, Atlassian is growing quite rapidly in China.

On the "money first" comment, we did release our cloud products for free up to 10 users and also offer a variety of loyalty discounts to our enterprise customers if they choose to move to cloud.

Cameron Deatsch

Stacey, we have a team of customer advocates ready to help you through the confusion. Just reach out here:

https://www.atlassian.com/company/contact

If you don't get what you need, post here and we can set up a Zoom call to discuss.

Scion

@Cameron Deatsch Here is one. Your Acceptable Use Policy prohibits us from using your cloud services at the risk of having our data deleted without prior notice.

I represent a small studio that makes art, animations, and games for an adult audience. There are many companies and artists like mine that are in the same boat as us.

This is what your policy states you do not allow:

Is deceptive, fraudulent, illegal, obscene, defamatory, libelous, threatening, harmful to minors, pornographic (including child pornography, which we will remove and report to law enforcement, including the National Center for Missing and Exploited Children), indecent, harassing, hateful

Furthermore...

Atlassian may permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if Atlassian (in its sole discretion) determines that a user has violated this Acceptable Use Policy.

Who decides what is 'obscene' or 'indecent'? Our professional every-day work contains much data that many would consider as being such. At the same time, it's completely benign!

How can you ask any company to take on the risk of having their legitimate business data deleted without notice?

I have already filed a ticket about this, and the response was that "This (policy) is not something that we have plans to alter."

I hate to feel the need to address this issue publicly like this, but we have been incredibly frustrated by this issue.

Personally, I would have no problem moving to the cloud. It was your Acceptable Use Policy that made us move to server in the first place. Despite, however, claiming that you want to help enable every business to move to the cloud, you very obviously are saying that you not want 'our' type of business.

We'd happily join the cloud if you would just let us!

Cameron Deatsch

Hi Ferguson,

Atlassian spends a lot on security and has a sizeable security organization constantly looking for holes in our security programs.

You can see more detail here: https://www.atlassian.com/trust/security

Are there specific additional security measures you would like to implement? Are there specific vendors we should look to build integrations with in this space?

Scion

Edit: spam Apparently the spam filter resulted in a double-post of my original.

To follow up:

I have yet to meet a customer that has absolutely no SAAS technology in their companies.

We do not use SaaS for most operations in our company. Only IaaS, specifically because of the tyranny of Terms of Service policies allowing said companies to delete any data they find objectionable without notice, even if it is totally benign.
Our file storage and sync are self-hosted.
Our email is self-hosted.
Our Atlassian products are self-hosted.

It's not that we don't want to, it's that almost every SaaS company does not want us. The ones that do, such as Dropbox, are prohibitively expensive for the value that they provide.

We do use Adobe CC, but that is only because their ToS permits our content, and the content made is hosted locally.

Scion

If Atlassian is truly committed to helping every company move to the cloud, even with issues as I mentioned in my thread responding to "Being Appalled", I would gladly like to get on a Zoom call to discuss how you could take our company there.

Steve Kipping

Alexander makes a fantastic point, and something Atlassian seems to have clearly misunerstood when making this decision. Stop pushing cloud as an option for this, it's a non-starter for many companies who need control of their data and the server. You MUST implement lower user license tiers for Data Centre if you are to persist with this path.

I've still yet to see a good reason given for why the Server versions are being discontinued, especially if you are continuing to offer the Data Centre version which is pretty much identical. All I can determine so far is that it's purely financial. I understand you're a company that ultimately exists to make money, but I believe you've severaly misunderstood how Server can be used to start engagement with Atlassian products in a company.

Steve Kipping

Maybe I've missed it but I don't see a good explanation for why Server is being discontinued in that post.

Nuno Gomes_oul1ku

Thank you for following up, Cameron.

I do not see what else we can contribute. We have been a customer for a few years and the server solution worked very well for us.

By giving your customers three years to transition away from server deployments, you know how impactful your decision was.

At this point, my company has begun a migration plan as you'd expect. We're considering our options and expect to complete the deployment before the end of next year.

In all likelihood, we won't be renewing our subscription next year. There's no point.

Thomas Dörfler

Cameron,

I assume most your customers are working with constantly shifting requirements, also regarding data security. If you look back five years, many threads have shown up nobody was thinking of in the past. On the other side, legal requirements are on the move too, and they will differ for individual work areas, individual locations, individual customers.

For a server based product, each of your customers has to ensure, that security fits the customers requirements.

When we all move into your cloud, you will either have to ensure, that your cloud will fits the superset of ALL customers requirements, or you have to admit that at least some customers will not find the level/aspects of security they will need.

I don't see a plan at Atlassian to even collect the various requirements before announcing that the Atlassian Cloud is the perfect future for all. That's... a bit disgusting, ain't it?

Tuelle

What does Covid has to do with you increasing the prices by such an amount? Covid will hopefully be gone or mitigated in two to three years, your huge price increase will stay

Tom Shaffer

Also, we purposefully constructed this program to accommodate customers who may be affected by the global pandemic which we can discuss.

Wait! What?! So you rose your prices, made licensing requirements out of reach for a lot of small/mid-size teams, and have set a date to remove current on-prem server options all in the name of taking advantage of the remote work era that COVID has forced many of us into? You may want to revisit that talking point, Cameron. It's probably coming out in the exact opposite way that your team thought it was going to sound.

Tom Shaffer

By giving your customers three years to transition away from server deployments, you know how impactful your decision was.

This is absolutely the 1 thing I'm giving Atlassian credit for in this whole situation when it comes to the bombshell announcement that they gave. They truly are giving us plenty of time to get things figured out and we've seen much worse from other tech companies.

And who knows, maybe in that span of time they'll be able to bring their cloud offerings up to par to actually accommodate for the concerns that their customers have. I mean, I know in my case I just simply can't have my data stored in their cloud, but perhaps they'll gain a few extra customers for at least treating us well on the timeline.

Tom Shaffer

@Cameron Deatsch

- we prefer on premises

This, this right here. This exact statement and your response sums up why this has been so frustrating for a lot of us. Respect us, respect that we've looked plenty into your cloud and have decided it's not for us. Stop telling us we're wrong, because we are not wrong.

Can you please hold your customers to a high enough regard and not question their judgement?

Tom Shaffer

My observation about this announcement is that the message is confusing, in part because of the range of products, add-ons, tiers, discounts, and exceptions that are not consistently referenced in the email or on the web site.

I completely agree. When I reached out to support about it last week (using the same link @Cameron Deatsch shared) I got a copy/paste answer of the exact same confusing/conflicting message from their website and my actual question was never addressed. Ah well.

Tom Shaffer

This whole thing has the vibe of - "We know our cloud offerings aren't as mature and well-built as our server ones but we promise we'll fix it some time in the future just for you if you sign up with us now."

ITMAGE

My post also seems to have vanished.

Brandon Barlow

@Cameron Deatsch What are you doing for small classified DoD contractor networks that can never go to the cloud ??? Are you really expecting us to jump from 10/100 users to 500 user DC licenses on 4+ different stacks ??

Barry Millar

For those still trusting Atlassian to do the right thing and considering absorbing the price hike and "moving" from Server to Data Center, then consider Atlassian's own web page on "Self-managed" pricing:

From 31 January 2020:

With Jira Software Server and Jira Software Data Center, you host Jira Software on your own hardware and you're able to customize your setup however you'd like. This is generally the best option for teams who want to manage all the details of the setup and don't mind the additional complexity of hosting themselves.

And now the text has changed to:

Our Data Center products enable you the flexibility to deploy on an infrastructure of your choice. It’s best for those who have unique or complex operating requirements or need to scale beyond our current cloud user tiers. You’ll have complete control over data management, security and compliance, when you upgrade, and how you manage uptime and performance. We recommend Data Center for those who have stricter requirements and can’t move to cloud just yet.

Oddly, this statement shows that Atlassian does recognise the multitude of reasons why customers aren't / can't use Cloud. And yet they still think that this is only an interim position before migrating to Cloud.

This whole move only works for Atlassian in the long run if Cloud is their only offering and there is no other codebase.

Tobias Ravenstein

@Cameron Deatsch

nearly all the competitors our customers mention are SAAS vendors

So you're reducing one competetive advantage by leaving the entry-level on-prem market?

Haddon Fisher

@Cameron Deatsch, to Tobias' point, I am fairly certain that is not how competitive advantage\threats works.

If all of your competitors are SaaS vendors, then you currently have a competitive advantage by offering something they do not. By eliminating that offering and creating a gap in your offerings, Atlassian has both given up a competitive advantage and creating a competitive threat for any vendor interested.

Stephen Sifers

Hello Pavel,

We appreciate the feedback. Unfortunately, we do not plan to open source the code for our server products. However, we will continue to provide the full source code for server software, allowing for in-house customizations and modifications, as we do with any active server license today.

Rest assured, these changes won’t happen overnight. We’re making server support available for three more years to give you time to review our roadmaps, understand your options, and make the best decision for your organization’s requirements. Beyond that, you can still use our server products but bear in mind that they will no longer be supported or maintained.

I’d love to better understand your specific requirements so I can help recommend the best path for you. Can you tell me a little bit more about your needs with regards to a deployment option?

Additionally, we’ve built a number of tools and resources to help you navigate this change so please check them out on our website.

Respectfully,
Stephen Sifers

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