Updated on June 15, 2021 to reflect the latest updates from the Atlassian team.
Since announcing the server end of sale and support in October 2020, we’ve been hard at work listening to your feedback, finding opportunities to better support you, and making improvements to our cloud and Data Center offerings.
We’ve put together a quick recap of answers to the most asked questions, updates, and resources.
To stay updated on the latest news, follow this article by clicking “Watch” down below.
Will you offer Data Center Community subscriptions?
We’ve heard feedback from many of you who work for charitable non-profit organizations that you require community discounts for our Data Center products. Based on this feedback, we’ve introduced Data Center Community subscriptions beginning February 2, 2021. Learn more
Will you offer Data Center subscriptions for smaller user tiers for Data Center?
No, we do not offer subscriptions for smaller user tiers for the majority of our Data Center products (under 500 for Jira Software, Confluence, and Crowd, under 25 users for Bitbucket, and 50 agents for Jira Service Management). Data Center will be primarily focused on larger customers or customers with strict requirements not currently met in cloud (e.g. those on air-gapped networks). We’ve been heavily investing and shifting our cloud roadmap to ensure that customers below these user tiers will be able to move to the cloud within the next three years. If you have specific concerns that you do not see on the roadmap, please join one of the feedback groups mentioned in this post to provide our product management teams with this feedback.
Can I get credit for my unused server maintenance?
No, however, we’re offering server and Data Center customers the opportunity to explore and evaluate cloud at their own pace for up to 12 months with our free cloud migration trials, which lasts for the duration of your server or Data Center maintenance. Most customers use the trials to:
Tour: Use your free migration trial to explore cloud, test differences in functionality, and try out new cloud features.
Proof of concept: Cloud migration trials can also be used as a proof of concept for migration, used to set up initial projects, or build your business case with internal stakeholders.
Test: Finally, you can use this trial to run multiple test migrations in a full production environment, without any limitations. This is highly recommended.
Our goal is to make sure your cloud migration goes as smoothly as possible, without worrying about double-paying for licenses or rushing through testing.
What are you doing to address our concerns regarding data residency?
Data residency allows you to choose the region where certain types of data at rest are stored. This feature is currently offered with our cloud Enterprise plan, and new Standard and Premium cloud subscriptions. Existing Standard and Premium cloud subscriptions will have data residency enabled in October 2021. You can learn more and sign up for updates here.
Our cloud roadmap also has more information on improvements to our data residency program, including support for additional hosting regions, data residency for apps, and data residency in our Standard and Premium plans.
When will support for ______ compliance or security standard be available? I can’t move to cloud until it is available.
This is a top priority for you, so it’s a top priority for us. Since the announcement, we’ve accelerated our timelines for HIPAA (Q1-Q2 2022) and FedRAMP tailored (Q3-Q4 2021) and we’ve added selective edge BYOK encryption for Jira (2022). Visit our cloud roadmap to see the latest updates.
Join our security and compliance feedback group to share additional feedback and work directly with our Security and Compliance team.
When will you support increased scale in cloud?
Over the last two years, we’ve increased the per-instance user limit in cloud by five times — from 2,000 users in 2018 to 10,000 users in 2020. Now, we’re running an early access program (EAP) for the next milestone in scalability, 20,000 users per instance, and plan to make this generally available by June 2021. If you’re looking to move 10-20,000 users to cloud before then, see if you’re a good fit for the EAP. Get in touch to learn more.
Join our reliability and performance feedback group to share additional feedback and work directly with our Product Management teams focused on the scalability, reliability, and performance of our cloud platform.
Is ____ app available in cloud?
We've made it simple to assess which apps are available in cloud through our cloud migration assistants.
In addition to simplifying that process, in 2020, we worked hard to expand our cloud APIs. We added over 450 new cloud apps to the Atlassian Marketplace. It’s also important to recognize that the cloud and server versions of Atlassian products are different. Since cloud editions and Data Center offer different functionality, the capabilities you’ve relied on may now be native in the cloud or Data Center version of the product, in which case an app would no longer be needed.
If that’s not the case for you, know that we’re working hard to bring more server apps to cloud. As of today, 68 of the 100 most popular server apps are available on cloud, and 9 have their functionality included in cloud editions of their associated base products. This remains a top focus area for Atlassian and we’ll continue working with app developers to unlock more apps for cloud in the future. Learn more.
Join our extensibility ecosystem feedback group to share additional feedback and work directly with our Ecosystem Product Management team.
How do I migrate my apps to cloud?
Many Marketplace partners already offer manual migration paths between their server or Data Center apps and cloud, but we're working to make this even more seamless.
Automated app migrations using the Jira and Confluence Cloud Migration Assistant are currently in early access programs and will be available widely by the end of 2021. When automated app migration functionality becomes generally available, you'll be able to automatically migrate apps and app data using the Cloud Migration Assistants at the same time that projects, spaces, and users are migrated to cloud.
Will you offer support for custom domains in cloud?
Based on your feedback, we’ve actually added this to our roadmap and it is planned for 2022. We will share more details as they become available. Until then, watch our cloud roadmap for updates.
Will you offer more control over upgrades or other change management features?
You’ve told us you need more control to preview, test, and prepare end users; so we’ll continue to invest in capabilities to meet these needs. Sandboxes are a direct replacement for developer license keys in server and Data Center, which allows you to test any changes or new feature rollouts before they get to production, so you can ensure everything works the way it should. We also have release tracks, which allow you to opt in to updates from Atlassian in a fixed two-week window for additional predictability into which changes are coming to your instance and when. We'll continue to iterate on these to provide you with the control you need to be comfortable administering your cloud environment.
Join our change management feedback group to share additional feedback and work directly with our Product Management team.
How long will Data Center continue to be offered?
We will continue to offer Atlassian Data Center, our self-managed enterprise edition that allows you to maintain control over your environment and meet your unique security, compliance, and scale demands. You can run Data Center on your own hardware or host behind your own firewall in public cloud providers such as AWS or Azure.
We also recognize there are some groups of customers for whom moving to cloud is unlikely in the next few years, or even the foreseeable future (e.g. those on air-gapped networks, customers with 35,000+ users, or customers in China), which means Atlassian Data Center is and will continue to remain, a critical offering for many customers with strict business requirements or regulations not addressed in our cloud offerings.
What’s on the Data Center roadmap?
We have a number of exciting updates in key areas, such as performance and scale improvements, user management, analytics, and infrastructure support coming soon. To learn more about what we’ve shipped this last year in Data Center and what exciting new things we have planned on our roadmap, watch on-demand, view the webinar recap, or visit our public roadmap.
Do you have questions about the effective dates of the timeline, what type of support server will continue to offer each year, and want more details on our cloud roadmap? We’ve put together several resources to help you prepare strategically, technically, and financially.
We want to make sure you’re kept in the loop as we continue to address the key themes emerging from your feedback. Follow this article by clicking “Watch” under this post, and use the resources below as north stars to help you prepare for the changes:
When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...
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