Esther Strom Community Champion

I know that I can have a subtask inherit a value from its parent by using the Copy Field postfunction and choosing the same field name for both source and destination, then choosing Copy from Parent. This works fine when the field being copied isn't a required field. But the Account field is, for us, required at the time…

We've done a number of departmental migrations from Github's web-based system using the built-in tool in Bitbucket Cloud. We now have a requirement to migrate repos that live on a Github Enterprise (on-prem) server. I've seen suggestions to write a script that will do it, but am wondering if there are any other ways.

One of our devs came to me with an issue that I'm unable to solve. They have a yaml file that works perfectly in one repo, but errors out on another. I've checked all of the other settings at the repo level and they're all identical from one to the other. Here's the bitbucket-pipelines.yaml file; I've downloaded the raw…

We have a fully-implemented service desk, with hundreds of tickets. We recently added a new SLA metric, but it's now showing that tickets that were created prior to that metric being implemented have breached that metric. Is there any way for me (as a Jira site admin and service desk project admin) to manually mark this…

We have a number of pages that are set up with restrictions. The author of some of these pages has moved to a new role in the company, and wants to pass off "ownership" of the page to someone else. A search has provided a number of answers, all of them basically saying there's no way to change a page's owner without access…

We are long-time Jira users, but only recently have started working in what used to be Portfolio, now Advanced Roadmaps/Plans. Is there any way to reference the teams created in a plan (or shared teams created in Team Management) on a Jira ticket? Since it's possible to assign a ticket to a Team in the plans, we were…

Our Confluence instance has always been open to all logged-in users. We have several hundred spaces that were created before I took over as admin. We've now gotten a request to lock down all spaces to third-party contractors, and only allow them access to a small handful of spaces. Is there any way, short of going through…

I would like to have an automation rule that updates all children (stories, defects, tasks) in an Epic when the fixVersion on the Epic is changed (including the first time it's set.) I set up a rule, and the audit log indicates that it ran successfully on the expected ticket numbers, but when I look at those tickets, I'm…

My colleague and I have the exact same permissions. We are both site-admins, and both project admins of a specific service desk project. She created a number of orgs, and recently had a request to see which orgs a specific user was in. When I search for the user, I see a list of 10 orgs (obfuscated here). I also see scroll…

We have a team in Bitbucket (well, what used to be a team; now a "workspace"). I've had a request from one of my developers to create an app password so that one of their vendors can connect via a webhook to integrate their Jenkins builds. Here's the thing - I can certainly create an app password on my account, since I'm…

Back when Automation was a plugin, CodeBarrel had a really good documentation site, which included in index of all smart values. Does that index still exist anywhere? The way Atlassian has converted the documentation is somewhat useless.

We have a group of users who has access to Confluence and to the customer portal view of our Jira Service Desk, but not to Jira itself. As part of the flow of submitting a specific kind of service desk request, we want to require the user to create a Confluence page and include the URL of it in a field in the request. Is…

(I did read the answer to this, but it seems specific to out of box templates, so I'm hoping for a different answer here.) Is there any way to find a list of pages that were created with a custom global template? I recently took over as admin of a Confluence site that previously was completely open to everyone in the…

I'm our site admin. I just got this email notification from Confluence: "Hi there, User X just connected the Slack workspace ourspace.slack.com to your Confluence Cloud site oursite.atlassian.net/wiki. This allows Confluence Cloud to: * Send notifications about site activity to Slack channels in ourspace.slack.com *…

A user just asked me why she can't sort her filters by sprint name. I don't really work with sprints much as an admin, so I tried, and it turns out that when you sort by sprint, it's sorting by the sprint ID, not the name. So this team has a number of sprints, all named the same way: Spartan Sprint 1, Spartan Sprint 2,…

Just confirmed my registration, and once again I'm going to be alone, as I'm the sole Jira admin in my company. I'd love to meet and hang out a bit with some Chicago people if anyone is going to be there!

One of our teams is having some trouble with their backlog. There are issues showing up in the backlog view, even though they have a resolution and are in the "final" status of the board (i.e. the status in the right-most column of the board.) Can anyone help me out here?

We recently had a consultant migrate a lot of data from a Rally system into our Cloud Jira instance. In the process, dozens of custom fields were created. I suspect that many of them only have a few issues with actual data in the fields. What's the best way for me to find which fields are actually being used - not just on…

We're in the process of onboarding a huge new group of users from another system (Rally). Due to the way their data was imported by a consultant, all of their projects were set up to use the simplified workflow, allowing them to create their own statuses. We do want to eventually clean things up and move to a managed…

I'm a Jira admin, not a project manager, so I don't spend much time in boards. One of my PMs came to me today with a question about the epic name "bullets" in the backlog, and I'm hoping someone can answer. I know that the color of the bullet is customizable, but what we can't figure out is why some of the bullets are…

We are looking for a way to report on service desk tickets submitted after 10 PM. We don't care about the date, only the time. Is this possible? I'm not able to find any JQL that would do it. We do have ScriptRunner with its enhanced search, if that would help. We're on Cloud.

I just attempted to create a linked issue from one of our service desk tickets and got an error. I know what caused the error; I was testing an update to a workflow, and as soon as I reverted it I was able to create linked tickets. But the error refers to "the log file". I'm our Jira admin, and I'm not aware of the…

We have used Timesheets (Cloud) for years, but are only now needing to implement the submission/approval process. I've set up our teams and tested submitting a timecard, but I'm seeing two approvers as a choice in my card that I'm not expecting. When I try to submit my card, this is what I see: Janet is the lead of one of…

I have a request from one team of Service Desk agents to send an in-app notification to the assignee of a ticket on the due date. I'm our Jira admin, and am familiar with setting up automation rules in Service Desk, so I thought I might be able to use the Alert User action in a new rule. I'm running into two issues with…

I have a workflow where I need to create a handful of specific tasks when an epic is created. I'm using JMWE's create on transition. For the most part, it works. When my epic is created, six separate tasks are being created and linked via the Epic Link field to the new epic. They're getting the correct values for two of…