Esther Strom Community Champion

UPDATE FEB 2025: Please refer to this comment for an update; this article was originally written before Confluence automation was available. One of the questions I've seen frequently is how can you use native Jira automation to create a Confluence page and link it to a Jira ticket. It's something that I was struggling with…

We've created a number of custom fields for use on an Idea ticket type, and while we definitely want the fields to display on the tickets themselves, we don't want them to display in any views. This dumps them all in the Other Fields section, which is fine, but I can't seem to find a way to reorder those fields to have our…

We've recently turned on the Customer & Org Profiles feature in an older JSM project. We've created some custom fields on our customer records, and have enabled the ability to view the fields in the issue view of tickets. What we really need, though, is the ability to search (ideally via UI, but I'm guessing it would have…

I'm our site admin, and I'm the one creating data connections and dashboards. Is there any way I can view a dashboard the way one of my end users would (i.e. without the controls)? I've tried using the Log In as User feature in Jira, but it doesn't seem to carry over to Analytics.

Up until recently, our Cloud instance was open (to logged-in users). We want to keep our information transparent, and many of our users work in multiple projects. However, we recently added a team that's part of the organization, but kind of standalone, and we do not want them to be able to see our other projects. I'm…

I've set up some custom searches in the Alerts view. I recently decided to add a parameter to each search, but when I tried to resave the saved search, it insisted that I provide a new name for the search and created a second saved search. I tried just entering the existing search name, but it won't let me do that; says…

We're looking for a way to find issues that have had a specific label added before a specific date. I've used JQL to find changes in fields before, using queries like status WAS "Resolved" BY jsmith BEFORE "2019/02/02" But when I try to use any of the "history" functions (including WAS), I get an error saying that "History…

One of my users has created a plan that she's grouped by labels in the view settings. None of the other users (including me as a site admin) can see the changes she's made to the view; we're still seeing the default sorting/grouping hierarchy. (The labels already exist on the tickets in the plan; they were not added via…

I have a user who's trying to use the function in Jira that generates release notes and posts them to Confluence. (Go to Releases, click on a release, click the Release Notes button.) On this screen, he's trying to choose the parent page in his Confluence space, but the page isn't available - the only one that comes up in…

I have a set of tickets that has a multi-user picker field. Some of the tickets do only have a single value in that field, but many of them have multiple values, as is allowed. What I'm trying to do is search for tickets that don't have only a specific user as a single value, while not excluding tickets that have that…

I had a user report this, and I'm not sure what the answer is, but I have confirmed it. When looking at a Sprint report after the sprint completes, the user noticed that when clicking through a completed issue, the Sprint field on the issue shows "None +1". When you click on the +1, it does show the expected sprint, but…

We recently made some workflow changes that have resulted in odd transition dates. Because we're using a plugin that relies on the final transition date as the "done date" (Actionable Agile Analytics), those numbers are skewed. I know that transition dates are gettable, as many plugins are able to display the date of…

One of the questions I've seen frequently is how can you use native Jira automation to create a Confluence page and link it to a Jira ticket. It's something that I was struggling with myself; we had a requirement from a new team to automatically create a new Confluence page for every story that is created. I spent some…

Hey, everyone - happy Friday! Have you ever just had one of those weeks? You know the kind: no matter how much you accomplish, your backlog just keeps growing, and nothing is ever quite right. Yeah, it's been one of those.😵‍💫 When I was younger, I would have beat myself up and then worked all weekend to try to catch up.…

Brand new Discovery project. Trying to edit workflow. Go to Project Settings -> Workflow, and immediately get this message: We haven't spent much time with this project type yet, but am I doing something obviously wrong, or is this a bug?

I've done a ton of cloning to other projects via automation, but it's always specified in the rule which project to clone into. I now have a project that has a Project Picker field type on the bug screen, to allow a user to choose a destination project. I want to use the value of that field in my automation rule to…

Is there any info available on how Compass will potentially be priced when it's released to production? We do have access to the EAP and it would be really useful to us, but I hesitate to ask our dev teams to spend time populating it and allow them to become dependent on it if we're going to be priced out of the final…

I'm attempting to duplicate the functionality shown in this video. I have two single-choice select fields, and I want to hide one based on the value of the other. Automatable is customfield_10578, and Automation Status is customfield_10577. When I go to choose a field, however, Automatable is not an option in the dropdown:…

As a site admin, how can I see who created each plan? The list of plans on our site is getting out of hand, and I suspect that many of them were created simply as experiments and then abandoned. I can't just delete those, though, without getting the OK from whoever created them. When I create plans, by default I'm added as…

I'm not at all familiar with Splunk, but one of my teams wants to integrate it with OpsGenie. I can see that there's the option on the OpsGenie side to create a Splunk integration, but they are looking at this support doc and insisting that they need to install both the OpsGenie side integration and an app in Splunk.…

I may have missed this, but has there been any announcement of how the product will be priced and who it will be available to when it's released into production? I had a video chat with a few Atlassian people and was told that because we have Jira Premium and are on Enterprise licensing we will have access at no additional…

We are relatively new to using Advanced Roadmaps. We are using filters as our issue source for a plan, with the top-level (initiative) filter pulling initiatives from multiple projects. The filter is sorted by project and then rank. What we want is to see the plan sorted the same way, so that all initiatives from a…