Danno Community Champion

When did this happen and why? Now I am getting asked why the tool is broken. Who thought is was a good idea to change Summary to Title for instance?

This might seem silly but I don't know what to call this button when describing how to do a loopback transition.

I may have asked this before or at least stumbled onto the answer somewhere but in my haste, I didn't write it down. I'm pretty sure there is no way to natively show the resolved date on an issue view so I was thinking I could create a custom Completed Date field and use the resolution date to populate it via post function…

I decided to try out the Forms feature in the new Jira UI. I just went with the basic Summary and Description and Attachment fields in the form builder, but when I go to view the form, the attachment field isn't on it. What am I missing?

I have a rule that should update a multi-user field without overwriting existing users from a previous rule run. When searching for how to accomplish this, I came across this post in the documentation: Update values in a multiuser picker field using automation in Jira Cloud Here is my rule with the Additional fields JSON…

I am trying to update an existing project to limit the what issue type a user can create. I've tried other methods and thought it might be possible to use the built in Move function in an automation rule. I don't see a native way to do it but am hoping for a clever solution. Smartvalue solutions are acceptable. *Note:…

Help! I have a problem where a user can't see all of the filters when using Chrome. I tried the same URL in in Chrome and Edge and they don't list all of the filters as shown in Firefox. What am I missing? I'm not sure why but it appears to be an issue with the user not being logged in. I'm wondering why they were able to…

I've added the Status Property <jira.permission.edit.projectrole> which limits the ability to edit as expected. I am seeing an undesirable affect to my View Issue screen where it only shows a few of the fields it is supposed to. What is causing this and how do I remedy it?

My custom user picker field has started rejecting some users, including me as the site and org admin, as invalid after yesterday's automation issue. I'm wondering if that caused it or am I missing something else.

I'm researching my audit logs for a clue to what is causing some of the changes I'm seeing. I do not know what that message means.

I have been trying to work within the new Confluence Editor for some time now and I find it to be more difficult to use than the old version. I think it is meant to be the Confluence equivalent to the Next Gen projects in Jira. It's supposedly easier to use but I don't see it that way. Mind you they seem to have tried to…

I seem to have forgotten something about creating Kanban boards in projects. I was working in my sandbox where I created a filter which returns my results as expected. I created a board from a filter and applied the filter. None of the issues show up on the Kanban board. All of the columns have a mapped Status. I am the…

A previous admin created this. I have an Action configured in an issue that is part of the workflow. I've included a screenshot below. I do not understand how this was done and I am confused as to why the same transition isn't available in the normal Status drop-down.

I wanted to update the Jira dashboard gadget that has the beginner tutorial info. in it. When I added my new information to it, the image that was there has disappeared. I was able to recover all of the original text and add my new information but I can't figure out how to add that image back. I found how-to information…

I was looking for a reason for why some team members have lost access to a project and saw this in the Audit log: 30/May/24 8:47 AMJIRAgroup managementUser removed from group Manufacturingcom.atlassian.crowd.directory.IdentityPlatformRemoteDirectoryShow lessOperation details: Date:30/May/24 8:47 AM (GMT-7)…

I needed to update a project that was created by someone else. Before I started, I noticed the issue avatars weren't showing up on the existing Kanban board. I needed to change the workflow and decided to eliminate the other issuetypes in the project. After doing all of this as well as some other changes the avatars are…

Per @Trudy P Claspill I am starting a new request for help with this automation issue. The original question was from this conversation: How can I produce a specific kind of aging report without add-ins. My automation works well except it does not process all of the issues found in the lookup. There are less than 100…

I need to update a field with the summary from a linked issue. So far I have been able to extract the value of the summary of the linked issue but I can't figure out how to put that back into the field that is in the original issue. I believe I can use smart values to do this but I'm not sure what the smart value would be…

I am at my wit's end with trying to figure out the structure and use of Smart Values. Does someone know of a guide or reference book that serves this purpose? A simple example of my problem with this is using worklogAuthor in a JQL search but knowing I need to change that to {{worklog.Author}} to get that value back out of…

I found this in the documentation: Use workflow properties I'm trying to limit by project role who can edit the issue. It appears I need to know the Project Role ID to do this. Where is that found? It is this part that is my problem. I understand I should have jira.permission.edit.projectrole for the property but I don't…

I added JSM to my system and turned on Opsgenie to see if it would be useful. I haven't implemented it yet but now it shows up on my sprint reports. I can't find any documentation that tells me how to disconnect the two.

I can't find out how to remove the Gear Settings from the navigation bar on the left. It shows up in a public link to a page.

I've decided to try JWM to use as a personal tool within our organization to manage my work tasks. When I created it I either added a sub-task as an issue type or it was created automatically. How do I remove it? Going to project settings isn't what I am used to working with in software projects.

I thought I had a handle on Jira Service Management from some testing awhile ago. This new release in the Cloud version has me totally lost as to where to start. I can't create a single ticket since it doesn't recognize any names in our domain.

I'm using Cloud Premium and have an automation that is failing. I want it to assign to a user in a role and it is failing with this message: Error assigning issuesPRS-1978: (User 'rk:1bbb7c4d-929b-4b89-b108-a912d6937601' cannot be assigned issues. (assignee))I do not understand why the user code is formatted this way…

Help! Can someone explain my automation rule issue with the Epic Link? I'm getting this message when I try to add the Epic Link to the newly created issue. "Found multiple fields with the same name and type: . Epic Link (com.pyxis.greenhopper.jira:gh-epic-link)" Is this possibly due to the new Parent method that is to…

Most of my projects are company-managed software projects. I was asked to create a simple Purchase Requisition tracker for approvals, purchasing, and Receiving. I have now been asked to create a new issue type with security levels to limit who can see them. I thought I would be able to have the new issue type go through a…

I'm trying to set up an Activity Stream gadget for a dashboard. I've chosen just Jira, Activity is Issue Progress has stopped. See the picture. I don't understand how it determines what issues meet that criteria. I've not been able to find the documentation for how the gadget works. Can anyone point me to where it is?