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How do you keep Jira workflows simple as a team grows?
Hi everyone, our Jira workflow is getting more complicated as the team grows. We have several statuses, custom fields, and automation rules. What are some practical ways to keep Jira organized without making the workflow too difficult for users?
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Bulk emails still disabled after moving to paid plan — forsaatlanta.atlassian.net
Hello, I fixed the trial issue. My account is no longer in the trial period and is now on the paid plan. However, I still see this message in Jira: « Les e-mails groupés sont désactivés Vous pouvez activer la fonctionnalité en accédant aux paramètres d'e-mails sortants depuis la barre de navigation latérale ou en cliquant…
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Atlassian billing requests unanswered since September 12, renewal on October 12
I am posting here because I have received no substantive response to my billing requests since September 12. I opened three support cases, including CA-4234017 and CA-4237422, but my requests remain unanswered. With our renewal date approaching on October 12, 2026, this lack of follow-up is unacceptable. Our request is…
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Refund request after trial ended and subscription was charged - support ticket unanswered
Hi everyone, I was using Atlassian Cloud (Jira and Confluence) during a trial period. When the trial ended, my subscription was automatically charged for the next billing period. I noticed the charge shortly afterward and immediately cancelled both Jira and Confluence because I did not intend to continue with the paid…
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Atlassian site down
Is Atlassian site down right now?
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How to deploy generated APK to Bitbucket Downloads using Pipelines?
I want to automate my Android build process so that the APK generated during the pipeline is uploaded directly to the Bitbucket Downloads section. The APK file is in a folder that is included in gitignore since it is created during the build. Is there a clean and reliable way to make Bitbucket Pipelines generate the APK…
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Failing Callback via Oauth
We are facing an Atlassian OAuth 2.0 callback issue. The important point is that the QA callback URL itself works with one existing Atlassian OAuth app. However, when we configure the exact same QA callback URL in other/new Atlassian OAuth apps after changing the configuarations like callback url and secret/ID but all…
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We can't access our tickets since yesterday morning 9:00am uk time.
Hi Guys, We are having issues since yesterday morning accessing our tickets. Is there anything that can be done to resolve this ?
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Original Estimate to made mandatory for all Spaces
Hi Team, We need to update all Spaces - Jira workflows for all teams to mandate a non-zero Original Estimate value when any work is assigned. The purpose of this to ensure no task assigned to any developer without an estimate. Also developers must log time spent on each task. This ensures everyone knows who worked on what…
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Jira Cloud Board – "Create" button disappears after modifying board filter JQL
Details We are using a Jira Cloud Scrum board called QA Board within a single space (Web_Dev). Within this space, we operate two boards by design: * QA Board → handles Bug issues only * Work Board → handles all other issue types (Story, Task, Epic, Subtask) The QA Board is filtered to show only Bug-type issues. The…
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Is it possible to give an external user the ability to manage ONLY SPECIFIC tickets in our JIRA?
Hi team, Looking for some advice. We are currently in the process of migrating one of our old JIRA instances into the Cloud version. We have an existing project for which we outsource part of the support. So issues in that project could be managed by an internal user, or an external one. As part of our migration we are…
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Is there a way to copy a user story with Zephyr to another instance of Jira
I am trying to copy all my user stories, with their attached bug reports, tests cases, and test executions(with Zephyr) from my school's Jira (which they eventually expire) on to the my Personal Cloud Jira I have on Atlassian. I would like to actually copy them, with the bug reports, test cases and test execution…
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Setting up customers in your Jira project to work alongside them
Hello All I'm currently working with a client where they have agreed to do some testing for us off the back of development work, however what would be the best way to set up the guest user within our project where they only get to see the tickets assigned to them. The issue I have is that you have to invite the guest to a…
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How long do items that are completed remain in the Jira board?
I have a free account, I had a Jira board with 9 items. I have completed 7 and didn't touch the board for 3 weeks. The completed items have completely disappeared without a trace. Not even archived. Am I missing a filter that I need to clear or enable? Is this a designed behaviour or a bug? Can these items be restored…
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Jira & Confluence users, what’s one thing your team still does manually that you wish was automated?
Maybe it’s sharing updates, creating reports, managing documentation, or something entirely different. Curious to know what’s still taking up your team’s time.
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Change workflow scheme need to take backup
Hi, I have created a new workflow scheme and want to replace with the exsiting workflow schdme. Let me know how can i take the backup so to ensure if anything goes wrong i can restore the previous data.
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How do teams organize Jira work across multiple product and packaging projects?
I’m interested in how teams organize Jira when they manage several types of projects at the same time. For example, a company such as Silver Edge Packaging may have work across product development, website updates, marketing, design, content, and customer related requests. These activities can involve different teams but…
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How are you managing access reviews and access revocation across a large number of Jira projects?
We manage 800+ Jira projects, and reviewing project access manually is becoming harder to keep up with. I’d be interested to hear how other Jira admins are handling this: Do you run regular access reviews for your Jira projects? How do you identify users who no longer need access? How do you revoke access when it comes…
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how to convert custom field option ID to text in Analytics dashboards
Hello I am trying create a Analytics dashboard using Jira data. In query i am using custom field from Jira. Given custom field is dropdown field. When i see filtered data, tool is showing option ID for given custom field and not Text which is visible to user while accessing custom field. HOw can i transform option ID to…
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How do you manage a social-media content workflow with Jira?
I work in the social-media tools niche, particularly around TikTok, and I’m looking for a better way to organize the different stages of creating and publishing short-form content. For teams already using Jira, would you recommend creating a workflow where content ideas become Jira issues and then move through stages such…
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What executive level reporting is possible with jira and/or Rovo?
I need to create reports in PowerPoint, or word, and/or email from our jira program boards and jira plans. What native capabilities does jira and rovo have to support that? Currently, I export jira search results to csv files and then manually crest PowerPoint summary slides or I export and upload to Microsoft copilot.
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How to append an specific attachment to subtasks
Hey, I’m using Jira Automation and I want to append an attachment that meets a certain condition to all subtasks of an issue. The trigger is a new attachment being added to the issue. I don’t want to replace the existing attachments on the subtasks — I just want to add the new attachment while keeping all existing…
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Projects cannot be created with Jira 11.3 until the user directory order is changed.
It's about Jira. Since the upgrade from 10.3 to 11.3, it has not been possible to create any more projects. The error message was "Searcher not found". If I change the user directory order once, creating projects works immediately again. This behaviour has to be performed after every restart. We once had a Crowd service…
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How to Prevent Duplicate Jira Automation Runs?
I have an automation rule that can be triggered when multiple fields on the same Jira issue are updated around the same time. Occasionally, the rule seems to run more than once and creates duplicate actions. What is the best way to prevent this? Is there a recommended trigger condition, delay or other method to make sure…
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Best approach for preserving issue links during phased Jira Data Center to Cloud migration?
We're migrating Jira Data Center projects to Jira Cloud in phases rather than performing a full-instance migration. We're running into a challenge with issue links between projects that are migrated at different times. Example Project A has been migrated to Jira Cloud. Project B remains in Jira Data Center and will be…