Hello We want to connect Jira Service Desk and Slack (or similar tool) in a way that the agent can start a chat discussion with the customer so it will be discrete and isolated (so other custo...
Hi, In my cloud instance of Jira I have purchased Portfolio however I cannot access Portfolio features because all our projects are next-gen. I only want to use specific projects with Portfolio. Can...
Hi, I need help with using a listener for the below purpose, I want the DUE DATE field value to be copied to TARGET END DATE every-time it is created/updated for the EPIC issue Type. Also, I would l...
Hello, i'm trying to use Jira's REST api to get an issue key using its name (summary). My get request looks like this so far: var getUrl = { url : "https://" + process.env.JIRA_USERNAME + ":" + p...
Hi, I would like to send two types of notifications. One for internal users with all the info, one for external users with only some info. I have found out that this can't be achieved even via add-o...
Hello, I would like to send an e-mail to one user when created issue is an incident (with specific title). I check in automation rule, but I can only send e-mail to customer. How...
I need to create a page /Dashboard /Board with 10 -15 running projects with details - No. of tickets in each project (Story, Epic, Task) Target end date for each ticket in particular project...
Hi, I overtook one Jira instance, but it have strange problem. In issue search Advanced view autocomplete does not work, also by pressing ENTER key newline is created in query window (instead of run...
I am unable to figure out how to add an existing admin into the ORG & Site ADMIN group ?
Hi , I want to set Alarms on fields like for e.g. "End Date of Project" . I want to know what are the possible options? Pls elaborate options with buying plugin and other options which can be easily...
Hi, I´ve created a couple of service desks yesterday and set up some users as "agent", which is what I wanted to do. However, I must have also set them up as "customers" therefore they seem to have...
I used below code to get issue key and project id but it's returning undefined. Please help on this ? AP.context.getContext(function(response){ console.log("Jira Issue Key", response.issue_key)...
Hello. Is it possible to create a rule that allow change the Security Level field? I have found how to change the responsible, labels, approvers but I cannot find the option for change the value of...
I have 1 customer who always sees the closed issues, no matter what is changed in the settings. With others the functionality works in the right way. Anyone a suggestion?
For the repositories of my team, I would like to make it possible for my developers to see which projects their repositories are assigned to. However, it seems that the ability to see projects is cou...
My pushes to bitbucket are failing when "Require Valid JIRA Issue(s)" is enabled in YACC for my repo. BitBucket Version: Atlassian Bitbucket v5.15.2 Git Version: 2.9.5 YACC Version: 1.24 Error De...
I would like to grant my developers permission to edit bitbucket pipelines, without simultaneously giving them the permission to administer access permissions for other users and user groups of a rep...
Hi! Can I please get a detailed database schema for Time to SLA plugin? Need to find "Overdue duration field" table. Thanks! Found this article: https://confluence.snapbytes.com/displ...
Hi All, I have file with long string in it, about 7000 symbols. I can't edit it on bitbucket web interface because edit button is unavailable with message "lines in this file have been truncated du...
HI , We Use Jira Software 8.3. and CONFLUENCE, BITBUCKET With the above products the price is withheld at a budget. Big Picture, Zephyr, Smart Check list, insight, Scri...
Hi Team, We trying to configure crowd to connect to LDAP it keeps failing check the error below: 2019-12-04 09:41:53,165 Caesium-2-2 ERROR [atlassian.crowd.directory.DbCachingDirectoryPoller] Error...
I'm curious in all of the day-to-day activities that people use Trello for, as I've been hooked on JIRA/Confluence for a decade with my work, and in the past year I've found a place for Trello, which...
Hello, We currently have a Jira Service Desk server running to do the support for our customers. We purchased a Confluence license to add a knowledge database. But we are having trouble to give eve...
Hi all, How can i embed an attachment in a ticket by default? I want my customers to be able to download an excel file if they want and attach it in the request before submitting a request. It is an...
My team is working in Phabricator at this moment. I want to we move to another PM software. Im having doubts between VSTS and JIRA. I tested JIRA and i need help for how to organize mult...
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