User invitation sent but not received via email

[Shruti Kulkarni]

I’m experiencing an issue while trying to invite a user to our workspace/repository.

When I send the invitation, it shows as “invite sent” on my end. However, the respective user does not receive any invitation email.

Could you please help me understand why this might be happening and how to resolve it? 

[Vipul Reddy · Accepted solution]

Hi Shruti,

It's possible that the email preferences for the user in question might not have enabled the 'Product Invitations' emails. This setting can be reviewed as follows:

• Navigate to https://id.atlassian.com/manage-profile/email
• Click on email preferences center
• Scroll down and review the checkbox for Product Invitations

If this has been enabled, you'll need to resend the invitation. You'll need to cancel any existing invitations for the user across all groups, and then resend the invitation.

[Shruti Kulkarni]

our accounts are managed by the organization.But it is enabled already. I also canceled and resent the invitation .I can see in pending invitations but the invited person still didn't receive any invitation email.

[Vipul Reddy]

Thanks for the update. We've raised a ticket for you with our Bitbucket Cloud support team.