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In the server version we can setup 'canned responses'   We had one saved for each agent as a signature to put on the end of the update.   In cloud this function no longer exists, so I w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...pplications-over-ssl-or-https-938847764.html Trying to understand how to troubleshoot this issue in order to configure  "allow-saml-redirect-override": true

• Question
• data-center
• jira

I have JIRA Cloud and have configured a mailhandler to create issues when a mail comes in.   The issues are created in a Next-Gen project. This works fine. However, I also have an Automation ...

• Question
• cloud
• jira-software
• jira-software-cloud

 i thought i know the mail adresse i am logged in with but apperently its wrong because with the email adresse i thought is right trello asked me to create a new account. can you please tell me...

• Question
• trello

Context : I'm using JSD with JS with 2 sprints in parallel (Back & Front) 1/ Service desk team must be authorized to create + links tickets from the issues JSD in JS backlog -> OK 2/ ...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, wir haben das Problem, dass sobald ein Ticket auf "Erledigt" gesetzt wird, der Autor des Tickets automatisch als Bearbeiter zugewiesen wird.  Hat jemand eine Idee, wie ich das abstellen ka...

• Question
• cloud
• jira-core
• jira-core-cloud

I have added three numeric custom fields to an epic: Derived: ToDo Derived: In Progress Derived: Done I would like to create automation rules to calculate the total number of issues for each fi...

• Question
• automation

Kindly Assist with the configuration guide of how make each agent to see and work on issues assigned to them only.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello! We need to create three fields into which the information from Tempo will be drawn. Fields "Primary plan date" (the earliest date for plan resources), "End date of booking" (the latest date ...

• Question
• field
• jira-software
• jira-software-server
• plan
• server
• +1 more tag...

Sometimes it happens that a Backlogitem gets accidently the status Abandoned. But there is no transfer possible (at least as far as I tried to) from Abandoned to any other status. I could create a n...

• Question
• jira-core

Hi, I'm looking to create a central calendar board that hosts cards for repetitive tasks such as monthly meetings, bi-weekly newsletters etc. What steps do you recommend me taking to best utilise th...

• Question
• trello

Is it possible to hide some queues and/or issue types for some SD agents? (with roles for example, or security) How? For example IT (Incident, service request etc) doesn't see HR issues (emplyee o...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   We are working in a small team and would like to get notification with every single update in the space shared, now the notification is very random, how can we set to get all notificatio...

• Question
• cloud
• confluence
• confluence-cloud

Hi, I am finding it hard to find where I can find the API URL so that I can export my cloud admin logs. Currently I can export via CSV file, but I want to be able to get via an API. Any help would ...

• Question
• cloud
• atlassian-support
• confluence
• confluence-cloud
• jira-cloud

I would like to know if there's a way to connect the boards so that if I update a card in a board the same card which has been copied from the initial board in another one is going to be updated auto...

• Question
• trello

I wanted to know if it's possible to invite other Jira users into our instance of Jira without increasing my user count and thus my cost. We are going to be working with an external development team...

• Question
• cloud
• jira-software
• jira-software-cloud

Dear community, When dragging & dropping a new version of an image to a page and then accessing Edit mode the new version of the picture is not displayed, until we either refresh the page or acc...

• Question
• confluence
• confluence-server
• drag-and-drop
• refresh
• server

Hello, I want to give permission to my team for Subtask to issue change. How Can I do that? Regards

• Question
• jira-software
• jira-software-server
• server

We are starting to use Service Desk and already with the first tasks the client has made a complaint: he wants to see the history of the task from the moment of creation, otherwise, when he is inform...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I am very new to jira plugin development. I have to develop plugins and addons for JIRA. In my work there is a JIRA software used in the project, and I have my own JIRA cloud instance, so I a...

• Question
• cloud
• jira-software
• jira-software-cloud
• new-to-jira

I started watching football in the golden era of Brazilian football Initially, I would watch any and all matches I could and picked my favorites in them.. be it EPL (Manchester United), Bundesliga (...

• Article
• off-topic

Hey All, I found that Jira and GitHub support Workflow Automation Triggers We currently have one pull request which corresponds to couple of tickets inside Jira. Is it possible to set an automatio...

• Question
• jira-software
• jira-software-server
• server

Hi,  When we imported tasks into Jira, we added „resolution date” to wrong field - "resolution". Now we have 3000 records with date in "resolution" field. :(  As a result, I have to wait ...

• Question
• cloud
• jira-software
• jira-software-cloud

Is it possible to link a Google doc or a sheet to our Personal profiles in Atlassian?  Our organization has User guides (working styles) for each team member that we want to link to our Team ...

• Question
• cloud
• confluence
• confluence-cloud

Hi everbody,  we want to display start and end date of a project on a Confluence page (while this data is all in Jira).  Does anyone use it like this? We got a recommendation to build a...

• Question
• com.onresolve.confluence.groovy.groovyrunner
• confluence
• confluence-server
• jira
• server