Opsgenie

Hi! First of all, I would like to say a big thank you for the OpsGenie team for each integration (Slack, call routings, apps, Jira, etc.). Because that integration helps me to reduce the time of r...

• Article
• opsgenie

I have installed opsgenie oec on to my server to try to get some integration going. I made a small config.json file that i'm trying to execute, but an FATA error shows up(picture), saying it could n...

• Question
• opsgenie

Hi, I have created an integration that every time an Opsgenie alert is created and incident ticket is created in certain project in Jira. I was thinking if it's possible to set some rules so the Inc...

• Question
• automation
• integration
• jira
• opsgenie

This article explains how you can route alerts in Opsgenie to specific teams using values from custom fields in Jira Service Desk. Please Note: This document covers only the cloud version of Jira S...

• Article
• alert
• jira-service-desk-cloud
• opsgenie
• route

Hi, There is a requirement to automate JSD ticket creation based on alerts from monitoring tools such as SCOM.  I am thinking about taking advantage of integrations in Opsgenie to achieve the ...

• Question
• opsgenie

I have now manage to install opsgenie on a Ubunto 18.04. When  i try to access the default website(https://api.opsgenie.com) i'm getting an error "{"message":"No handler found","took":0.001,"req...

• Question
• opsgenie

Hi Team, I am new to this OpsGenie tool and I want to stop duplication of alerts receiving through emails. Everytime a new alert appear, It will create new alert. When a ticket is created in JIRA, ...

• Question
• opsgenie

There used to be a page on the old community to setup OpsGenie contact information to bypass DND for iOS. https://community.opsgenie.com/t/how-to-bypass-dnd-mode-on-ios-10-for-voice-notifications/31...

• Question
• opsgenie

Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out!    Dark Mode for Mobile App is here! A few weeks ago, we annou...

• Article
• on-call
• opsgenie

...So my question is how do  go about this, do I need a public domain for registration? I was thinking of creating a VM and assigne it a local ip, but during registration it fails with that d...

• Question
• domain
• opsgenie
• public

Hi,  I guess it is possible to trigger an Opsgenie call when a P1 issue is created in SD, however would it be possible to push an update as a comment/or changing a field (e.g. assignee or custo...

• Question
• opsgenie

I'm just starting to integrate our Nagios with Opsgenie.  I created a service template and assigned it to a test service.  In the logs, when switching to criticals I see nagios2opsgenie bei...

• Question
• nagios
• opsgenie

I'm not sure if this is something wrong with PC softphone configuration but we'll need that the app will have a default Edge or pool of Edges and it's not requesting the URL each time than an agent l...

• Question
• opsgenie

Hello I have the priority level in Prometheus set as 'severity' with values low,medium and critical. I tried using Opsgenie's 'Custom Value to Opsgenie priority' option with value {{severity.su...

• Question
• atl-orange
• opsgenie

...o integrate with systems that are behind a firewall and are not accessible from the public internet.  Regardless of whether you integrate cloud monitoring, ITSM tools, or on-prem systems with O...

• Article
• opsgenie

Hi there!  We all know that incidents can be messy, but they happen. Managing your response and planning ahead can make a *huge* difference in the duration and chaos of an incident. We have ...

• Article
• bitbucket
• jira
• jira-service-desk
• opsgenie
• statuspage

Hi, I am trying to send elastAlerts to OpsGenie. On the ElastAlert documentation, they are asking for a key from OpsGenie, but i dont see any ElastAlert integration in the OpsGenie list. How do i go...

• Question
• opsgenie

I'm new to Opsgenie. We are in the process of defining all of our Services (over 300).  Most of them have the same text except for Service name and description.  Is there a way to create 'M...

• Question
• opsgenie

Hi! Is there any way we can make the Jira Integration only create alerts on a time frame? I finally got it to filter only the right alerts but I wanted the alerts to only happen on after-hours. Help...

• Question
• jira-service-desk-cloud
• opsgenie

Hi there! I can’t believe it’s that time again--time to cover all the exciting enhancements and integrations Opsgenie released this month. First let’s start with the big news:   Zoom...

• Article
• opsgenie

The ICC is part of the Incident Management and Enterprise Communications feature set in the Enterprise Plan. To use your Zoom account in the ICC, first go to the conferences tab from within your team...

• Article
• opsgenie
• zoom

Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident. The alert upon creation in ops genie should update the ops genie alert id on service now's incident.

• Question
• opsgenie

We have number of teams working on same project in different timezone , in this case how your tool trigger notification in regard to their timings . suppose i have escalated an issue and i want to co...

• Question
• opsgenie

At Atlassian, we operate always-on services for thousands of customers. We’ve learned a lot about responding to incidents and downtime. Now, we’re sharing what we’ve learned in the first-ever print...

• Question
• incident-management
• jira-service-desk
• opsgenie
• statuspage

Hey all Been using opsgenie for about 2 years or so. (from before it was Atlassian)  They recently updated their UI to "match Atlassian standards" and I find it much less useful now. I have a...

• Question
• opsgenie