Opsgenie

We have a rotating weekly on-call schedule and a separate rotating weekend schedule in our IT team. I'm trying to find where I can edit the email that's sent that alerts that they're about to be on a...

• Question
• opsgenie

Hi  I am looking for the easiest way to configure Opsgenie to auto close an alert during working hours, but push an alert to the on call teams during out of hours please. At the moment we have...

• Question
• cloud
• opsgenie

I have an On-Call Schedule with three members.  I need to add a fourth member.  The only Edit function I'm happening across offers me name and time-zone fields.  I cannot locate docume...

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• cloud
• opsgenie

I've integrated our Service Management instance with Opsgenie in an attempt to trigger alerts when issues are received after hours.  I was going to create a filter on "Created On" and match (reg...

• Question
• cloud
• opsgenie

Hi,   we would like to maintain our OpsGenie configuration using https://www.pulumi.com/docs/intro/cloud-providers/opsgenie/ ran from our Bitbucket pipelines. We would also like to avoid...

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• opsgenie

Hi experts,   I'm trying to access the alertlist from Microfocus Service Manager. I'm using javascript to do that. Certificates and all the proxy stuff checks out by now but I'm still struglin...

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• compression
• json
• opsgenie
• rest-api

We are using google chat and want to use it for notifications from opsgenie. the webhook format is not directly understood by google chat. is a integration on your roadmap?

• Question
• chat
• cloud
• google
• notification
• opsgenie

Have Zabbix v5.0 w/ OEC v1.1.4 ... the config.json only allows for a single api_Key, yet we need Zabbix to notify multiple different application teams.   I know that we can specify a respon...

• Question
• cloud
• opsgenie

Hello community,   We successfully integrated OpsGenie and VMware VCSA.   We have several alert definitions on vCenter like CPU usage, memory usage etc.   Memory alerts comin...

• Question
• cloud
• opsgenie
• vmware

Dear All,   We are trying to integrate ospgenie cloud version with PRTG on premise 13, we are not getting any error but when sensor is down in PRTG its not creating alerts in ospgenie, Any he...

• Question
• cloud
• opsgenie

We have five operational teams, each in a different state and in different time zones. I’m trying to set up Opsgenie so that notifications for P3, P4 and P5 messages aren’t created during night hour...

• Question
• opsgenie

Hello, We have a small team that needs to respond to issues. Instead of escalating up we need it to repeatedly send notifications until someone from the team acknowledges it. I tried researching how...

• Question
• opsgenie

Dear all, we have an integration to dynatrace in opsgenie. We notice a wierd scenario that we cannot explain. When Alert is coming from opsgenie, it is created correctly with status OPEN Then if ...

• Question
• opsgenie

So we had 2 alerts created for the same issue. These were triggered by the JSM integration for Jira update. The background on this issue is a bit chaotic so I'm not worried about this but it would b...

• Question
• opsgenie

Hi,  I made a rotation but then deleted it. It is still showing up in the final schedule and I cannot seem to get rid of it. Does anyone know how I can remove it?  

• Question
• opsgenie

This may be a feature request but if you have a workaround, I would be glad to hear it. We recently implemented the Opsgenie schedule in our IT department. Our Helpdesk has an extra monitor that the...

• Question
• opsgenie

Deal all, We need to add a note in Alert when a new comment is added in our Service managment ticket created by the Alert. When we acknowledge the alert, the Jira issue comment field is updated cor...

• Question
• opsgenie

Hello, We would like to automatically adjust the status of a component on StatusPage by applying tags on alerts. The integration "StatusPage" is correctly defined and when we (manually) set the cor...

• Question
• opsgenie
• statuspage

Have set up Incident Alert notifications. When a new Major Incident is created in OpsGenie, the SMS and email Alerts are working fine, but the Voice Alerts are not working.   I've checked Audi...

• Question
• alert
• opsgenie

Hello everyone,   My team and me are trying to install "Incoming Call" integration on Opsgenie but we can't find path to do so. On documentation, it is said I need to go in settings and integ...

• Question
• opsgenie

If I create an alert for a team that I am not a member of, is there any way that I can view the progress of that alert? Our situation is that we have engineers that need to create alerts for another...

• Question
• opsgenie

Hi there, so I need Apple Pay as a Statuspage in order to be included as an external service within Opsgenie. This one show the Apple Pay as a service endpoint, but it is impossible to use from Ops...

• Question
• integration
• opsgenie
• statuspage

Dear all, I have an Incident which has been previously created from an Alert through the following Incident rule : Then as a test I have a created manually a dummy Alert of P2 priority only wit...

• Question
• opsgenie

Where is the right place to ask about and/or provide Feedback regarding the Slack App (/genie command)? https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/

• Question
• opsgenie
• slack

How to filter alerts/incidents assigned to me in the Opsgenie mobile app ?

• Question
• cloud
• opsgenie